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Exhibit "A" SCOPE OF SERVICES AND PAYMENT InfoSend offers two move update services that are compliant with the USPS. There is no set-up or monthly fee, just a per-item reporting fee that is available in the pricing section of this proposal. The first Move Update option is the Address Change Service (ACS). When this option is selected the USPS forwards your mail to the new address and records the action in their database. InfoSend retrieves this information weekly and sends you an electronic report of the forwards. Per USPS requirements you must update the addresses in your database using the information that is reported back to you by the USPS. Failure to update your addresses within the USPS's deadline (currently 90 days) will result in the loss of presort postage discounts. The second Move Update option is the NCOALink service. With this option InfoSend uses the NCOALink database to find the new addresses during data processing. The new addresses can be printed on your bills before they are mailed, or printed as-is and forwarded to the new address by the USPS. In either scenario you receive electronic reports of the new addresses after each batch is mailed. If you elect to have the USPS forward the mail you must use the report to update your database within 90 days. Print Image Archive The Print Image Archive is an optional service. This is a document archiving tool used by your customer service representatives to download PDF copies of any document that InfoSend mails. You can also choose to have InfoSend store paperless documents in the archive to give you one central location to view all paper and electronic bills. This web application allows authorized users to query the database by customer name, account number, or up to three other custom fields. Your support representatives can use this service to research customer inquiries by viewing an exact copy of the printed bill. You can also email documents to your customers directly from the application. Pricing is based on how long the documents are retained. This service can be used to reproduce exact copies of your printed bills. A screenshot of the application's search form is included below. You can pick up to 3 custom fields to index. For example the "Bill Date", "Due Date", and "Service Address" fields in the image below were added to the search form and mapped to the custom data file format for a utility client of ours. 419197 Total Recordist PLEASE ENTER SEARCH CRITERIA BELOW TO DISPLAY RECORDS Name: % 1 Account Number: Job Code: A"loos .1 41 Bill Date: Due Date: Service Address: -'( Received Date ❑ To _ 0 •'� (MM•DD•YY)' SPCL Status: So^mgt it art_ f If you purchase the Print Image Archive service then you will automatically get mail tracking at no additional cost! Mail tracking data will be accessible via the Print Image Archive interface. InfoSend stores the Intelligent Mail Barcode tracing information supplied by the USPS. The USPS scans the barcode as the mail moves through their system. You can use the tracking information to verify that individual bills were mailed and see the timestamps provided by the USPS. Only available with mail sent using 1st Class Postage, and not available in some cases with postcard mailings. Should you purchase the Print Image Archive service then there is no additional service charge from InfoSend to give third party applications access to the archive. You only pay one per PDF archive fee and can access it from the search screen on the InfoSend management portal and let other applications access the documents by integrating with InfoSend's secure API (application program interface). Setup fees may apply depending on your configuration needs. Details on the Print Image Archive search and view interface that's accessible via a web browser by logging in to www.infosend.com: ATTY/AGR.2016.076/InfoSend, Inc The information in this proposal is confidential and is not to be used or disclosed except to the recipient's employees, officers 21 and agents engaged in evaluating this proposal.