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Exhibit "A" SCOPE OF SERVICES AND PAYMENT Exhibit 2 - eBusiness Services Detailed Information Online BillPay: Standard Features Online Bill Pay is InfoSend's flagship eBusiness service. The following features are available as part of the standard offering. Online Bill Pay is a biller-direct application that gives your customers the ability to view and pay their bills online without going through an online banking portal . For an interactive walk-through of InfoSend's Online BillPay offering please visit http://www. infosend .com/onlinebillpaysolution.html. Customer Self Enrollment No need to collect or maintain customer email addresses. Customers start the enrollment process using their account number and one other validation field. InfoSend validates customer enrollment by sending an email containing an activation link that the customer must click on. Branding of Web Portal `- ° InfoSend's Online BillPay Portal will be customized with your logo and banner at the top of the page. Specific text areas of the portal can also be ( customized according to your Agency. Bill Presentment — Web Browser InfoSend will present eBills using PDF files unless noted otherwise. Any modern browser that supports the current minimum encryption standard for secure HTTPS sessions and JavaScript can be used. Web presentment is also supported on full-featured smart phone browsers. Bill Delivery Options Increase paperless billing adoption by giving customers the option to have their full eBill "pushed" to them via email (not available for health care clients). Or the customer can choose to receive a brief bill summary via email and sign in to the secure web portal for full bill history. One of InfoSend's core EBPP strengths is offering customers the flexibility to set individual eBill delivery preferences. This flexibility also encourages customers to opt-in to paperless billing. Automatic payment customers will not have to log in to the web portal to view current bills. Paperless billing can be forced for EBPP users, for AutoPay only, or not at all. Add Additional Accounts Customers can associate multiple accounts with their username to efficiently view and pay bills for different service locations. This feature is sometimes referred to as "householding". Customers can create multiple payment profiles and pay accounts using different payment methods, all without having to manage multiple login accounts. Automated Username/Password Retrieval If a customer forgets their username or password they can click the "Forgot Username/Password" button to have a temporary password sent to the email address on file in the eBusiness system. This feature was set up to reduce calls to your customer service department. One-Time Payments Customers can pay immediately or schedule future payments. Real-time credit/debit card authorizations are performed . Customers can initiate payments as soon as they enroll — there is no need to wait for the next billing cycle. Convenience fee options exist if you do not wish to absorb the payment processing fees. ATTY/AGR.n16,076/InfoSepd, Inc The information in this proposal is confidential and is not to be used or disclosed except to the recipient's employees, officers 27 and agents engaged in evaluating this proposal.