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Exhibit "A" SCOPE OF SERVICES AND PAYMENT Online BiliPay: Standard Features Continued Automatic Payments Customers can self-enroll for automatic payments by activating the AutoPay feature located within the Online BillPay portal. Automatic payments are triggered by the due dates on your eBills. Once scheduled, the automatic payments are reduced or cancelled, if necessary, by automatically processing a daily account balance file from your system. Payment Types You designate which payment types are available to the customer. Accept checks electronically via ACH for a low-cost payment method that any customer can use. All popular credit cards can be offered as well — Visa, MasterCard, Discover, and American Express. Utility clients can benefit from the special interchange fees that Visa and MasterCard offer for qualified Utility Discount transactions. Customer Service Portal The CSR Portal gives your management and customer service representatives a 1 dashboard to view transactions in each of InfoSends eBusiness offerings. It includes a iiitool to securely view and track open customer service requests. Your CSRs can view I� account snapshots, archived documents, and customer payment history. I Additionally you can elect to give CSRs access to initiate one-time or recurring payments on the customer's behalf with InfoSend's CSRPay offering. QuickPay QuickPay is a cost effective service that provides customers with the ability to make one-time electronic payments. It is not necessary to enroll with a username/password to make payments with QuickPay. All payments are processed immediately; they cannot be scheduled for the future as they can in Online BiIIPay. This service can be configured to provide credit/debit card, ACH, or both types of payments. With QuickPay, customers enter their payment account each time they make a payment. Most clients only allow the credit/debit card option since the payment account must be typed in each time a payment is made and credit/debit payments provide real-time validation of the account number and funds available. If you elect to offer ACH payments in the QuickPay portal then the routing number will be validated at the time of payment but the bank account number and available funds cannot be validated. InfoSend will report any ACH returns and will include the billing account number associated with the payment (unless you utilize an online payment processor that does not support providing the ACH return information back to InfoSend electronically). ACH returns will also trigger an email to the customer indicating the payment failure. By default, QuickPay will require that customers enter an email address when making a payment. A payment confirmation email containing a confirmation ID will be sent to the customer. Your agents can use this ID number to look up the payment history for the transaction using InfoSend's CSR Portal. QuickPay is usually not sold as a stand-alone service; it is most often sold to existing InfoSend Data Processing, Print, and Mail clients or bundled with another eBusiness offering. QuickPay is especially helpful to clients that do not yet have a payment-enabled IVR channel for their customers to make telephone payments with . Convenience fee options exist if you do not wish to absorb the payment processing fees. ATTY!AGR.2016.076/InfoSepd, Inc The information in this proposal is confidential and is not to be used or disclosed except to the recipient's employees, officers 28 and agents engaged in evaluating this proposal.