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Exhibit "A" <br /> SCOPE OF SERVICES AND PAYMENT <br /> Email eBilling <br /> InfoSend's Email eBilling Service is comprised of two offerings, each of which enables customers to <br /> receive an email notification any time a new document is available (this is not a portal to view prior <br /> eBills, see the Online BillPay service if you require a portal for viewing prior bills). Premium Email <br /> eBilling includes a web portal that your customers can use to sign up for Email eBilling and later <br /> change their preferences. Both versions include: <br /> • Service includes a styled HTML email template featuring your chosen banner image. Bill <br /> particulars such as Account Number, Due Date, and Amount Due are contained in the email <br /> body. <br /> • Includes a replica of the printed bill design attached as an eBill PDF. If InfoSend is your Print & <br /> Mail provider then paperless billing can be provided to your customers. <br /> • Optionally include a link back to an online billing and/or payment portal. <br /> Email eBilling - When using the standard Email eBilling service you or your billing software provider <br /> will need to provide the following information in your billing file or a separate file: <br /> • Email address (required), paperless flag (optional), attachment flag (to indicate if a PDF replica <br /> of the bill should be attached, not required if you want the PDF attached for all or for none) <br /> Premium Email eBillinq - when the premium version of the service is utilized the Email eBilling <br /> instructions will not be needed. Instead of transmitting the above data to InfoSend your customers will <br /> self-manage their preferences. InfoSend will host a web portal that facilitates enrollment and changes <br /> to preferences. <br /> Electronic Inserts - elnserts <br /> Electronic Inserts, or elnserts, is an optional service. PDF copies of your physical inserts can be included <br /> in eBills at an additional cost. This will allow you to include the inserts in the eBill PDFs that are presented to <br /> your customers via the Online BillPay portal or emailed to your customers via Email eBilling. <br /> ATTY/AGR.2016.076/InfoSend, Inc <br /> The information in this proposal is confidential and is not to be used or disclosed except to the recipient's employees, officers 29 <br /> and agents engaged in evaluating this proposal. <br />