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Exhibit "A" SCOPE OF SERVICES AND PAYMENT • Payment accounts are stored as a Payment Profile for easy repetitive use. • Go Green! Eliminate paper bills and reduce the fuel used to deliver them with paperless billing. • Customers can view their eBills and view the account balance before making a payment. I Customer-activated AutoPay and other features. Online QuickPay (No Enrollment) • This service can be used in addition to Online BillPay or as a stand-alone offering. ▪ Online payment portal that customers can use to make credit/debit card or ACH payments, depending on your preferences. • No enrollment is necessary for customers to use this service. Customers validate their account number by entering it and one other field that is present on their bill. • All payments are initiated immediately. There are no saved Payment Profiles or scheduled payments. Customers view their account balance before making a payment. CSRPay • This service can be purchased as an optional addition to one of the above services. • This service gives your CSRs the ability to take live payments over the phone or in person. ATTY/AG R.2016.076/I nfoSepd. Inc The information in this proposal is confidential and is not to be used or disclosed except to the recipient's employees, officers 35 and agents engaged in evaluating this proposal.