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EXHIBIT C - WARRANTY IPS Limited Warranty IPS Group, Inc. will provide a limited warranty for any new meter product manufactured and supplied by IPS for 36 months against defects in materials and workmanship from the date of installation or, if installation is delayed through the sole fault of the City, 90 days from the date of delivery, whichever is sooner, and 90 days from the date of delivery received in the case of spare or repaired products. Additional Provisions: • IPS must have the opportunity to assist in the initial deployment and system installation. • Repair or replacement under warranty of any defective product or sub-component does not extend the warranty period for that product or sub-component. • IPS will either repair or replace products, at our discretion, to replace parts that are found to be defective within the warranty period. • Returns for credit will only apply once IPS has confirmed that defects were within the warranty period and are covered under the terms and conditions of the warranty provided. Exclusions: • Problems caused by faulty installation of replacement components or damage due to inadequate packaging for meter components retuned for warranty repair. • Warranty voided by use of non-IPS replacement parts, un-authorized alterations to the equipment (hardware or software. • IPS does not cover defects caused by improper care or use, lack of preventative maintenance, and does not warranty any defects due to vandalism or other factors contained as a part of the Force Majeure clause below. • Force Majeure: IPS shall not be liable for any warranty provisions where such product failure is as a result of Acts of Nature (including fire, flood, earthquake, storm, hurricane or other natural disaster), war, invasion, act of foreign enemies, hostilities (whether war is declared or not), civil war, rebellion, revolution, insurrection, military or usurped power or confiscation, terrorist activities, nationalization, government sanction, blockage, embargo, labor dispute, strike, lockout or interruption or failure of electricity (or cellular telecommunication failures caused by any of the events or causes described above). Preventative Maintenance (Meters): • The City shall be responsible for first line maintenance including, replacement of batteries, paper, clearing of coin jams and card jams, and the like, including the necessary general day-to-day maintenance that ensures the equipment is in good working order. • Meters surfaces should be kept clean with mild soap and water • The card reader heads (and Bill Note Reader, if applicable) should be cleaned with a REV: 05-05-16 JS Page 175 of 177 ATTY/AGR.2016.094/IPS Group