Agmt16 IPS - Laserfiche WebLink

Browse Search

cleaning card every 4-6 months to ensure optimum performance. Cleaning cards may be purchased from IPS. • At 9-12 month increments, the coin validator and printer shall be visually inspected for any damage or debris. Compressed air may be used to keep the card reader, printer and coin acceptor clear of debris. • Additional preventative maintenance may be administered by City staff at such time as it is apparent to be necessary, even if it should occur on a more frequent basis than described herein. • City, at their own cost and expense, shall keep the equipment in good repair, condition and working order after warranty expiration. Process for Warranty Repairs: • ALL RETURNS REQUIRE AN "RMA" NUMBER prior to shipment to IPS in order to avoid additional delays. An RMA may be requested by contacting the responsible [PS customer support manager, by contacting the IPS Help desk, phone ((877) 630- 6638 or (858) 404-0607) or email (support@ipsgroupinc.com). All items returned to IPS must be securely package to avoid further damage in shipment and all shipments will be via Ground Freight Service unless expedited service and payment of associated fees are requested. • It is the responsibility of the City to adequately package all shipments to IPS to avoid additional damage. Damage caused by improper packaging is not covered by this agreement and shall be subject to additional repair fees. • Repair or rework, [PS will endeavor to ship within 3-4 weeks of receipt, depending on the quantities received and work schedules. City pays shipping to IPS and IPS will pay for shipping freight back to City via standard ground. On-site technical services: • IPS shall provide on-site field technician services upon request at no cost to the City during the warranty period for the purposes of troubleshooting a technical issue beyond first line maintenance. REV: 05-05-16 JS Page 176 of 177 ATTY/AGR.2016.094/IPS Group