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delivered by Microsoft, along with Internet Explorer, Safari, Firefox, Chrome, iOS, Android, <br /> Windows Mobile and Bluetooth. <br /> Reporting: <br /> HiperWeb will provide all current out of the box reports and querying templates based on use <br /> cases from existing customer databases at no charge to the City. Additionally custom reports will <br /> be included in the ongoing maintenance and support at no additional charge except in the case <br /> of rush delivery. Rush delivery will be defined as within 10 business days. HiperWeb will work <br /> with individual stakeholders by division to review the existing reports and KPIs and define, <br /> create and publish any new and additional requirements at no additional charge except in the <br /> case of rush delivery. <br /> Implementation and Integration <br /> Project Management: <br /> PSD HiperWeb will assign a lead consultant will serve as the project manager whose <br /> responsibilities include project management, City coordination and schedule updates. The lead <br /> consultant will provide frequent informal updates to city Project Managers and formal status <br /> updates on a monthly basis. The lead consultant will work with city personnel to quickly resolve <br /> any issues that arise. <br /> Implementation: <br /> All asset information as defined by the City will be configured and uploaded where applicable <br /> for the following sections: <br /> o Water, Sewer Collections, & Storm Water <br /> o Right of Way ( ROW) <br /> S Facilities & Custodial <br /> e Fleet <br /> Configuration will include but not be limited to: defining all parameters by which to track the <br /> asset(s), setting up maintenance schedules, creating standard workflows and chain of custody, <br /> creating reporting tools, proper functionality of applicable included integrated systems. <br /> Additionally, The City must give written approval of successful section configuration and upload <br /> of historical data to the satisfaction of the City before a section can be considered "production <br /> ready." <br /> The PSD Hiperweb team will to the best of their ability follow the implementation schedule <br /> defined below for each section listed above, with the assistance of an assigned project manager <br /> from the City. Multiple sections can and should be performed concurrently in different phases <br /> where necessary. <br /> Page 16 of 21 <br /> REV: 03-31-16 FF <br /> Al TY/AGR.2016.066/PSD HiperWeb <br />