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REV: 07-30-2021 RL <br />EXHIBIT “A” <br />SCOPE OF SERVICES AND FEE <br />Scope of Services - Required Functionality <br />Work Order Overview: <br />Consultant’s software will provide work order features supporting the tracking of multiple job <br />plan types, including preventative maintenance, predictive maintenance, corrective <br />maintenance, and demand maintenance. The system will use job types; skill set availability, and <br />other factors to assist in automatic planning, prioritization, and scheduling of work. Consultant’s <br />software will track, by the assets to which they were assigned, or track information separate from <br />an asset. Consultant’s software will let users post job cost information in detail such as labor, <br />materials, equipment, journal entry, and contractor services. Attachments such as photos, <br />videos, pdf, word documents will be able to be posted to a work order. <br />Work will be able to be assigned to specific employees, crews, supervisors, contractors, or groups <br />defined by the City. Work orders will also have the ability to be automatically assigned to an <br />employee or a crew based on the skill sets specified for the task and availability of resources. <br />Initiate Work: <br />Consultant’s software work order will be able to be generated from various sources as follows: <br />CRM – Service Request (Public Stuff) <br />Employee – Work Request (Office or Mobile User) <br />Third Party – Surveyors/Contractors <br />Planned Maintenance – Auto-generated <br />Predictive Maintenance Calculation <br />Inspection – Visual <br />Barcode Scanner (Asset Assigned Barcode) <br />Close work order – Additional Work Required <br />Interface – CIS & Billing <br />SCADA Interface <br />Utility Locate – USA North 811 <br />Route Work: <br />Work orders will be routed in a number of ways depending on the process type. For example, for <br />centralized maintenance, work orders will be able to be routed by zone, stations, supervisor <br />and skill type. For localized maintenance, work orders will be able to be routed by supervisor and <br />skill type. <br />Linear assets, including water lines, sewer lines, storm lines, and roadways will be able to be <br />routed using GIS service maps or through the pre-defined processes by individual department <br />and function. <br />ATTY/AGR.2021/Amend No. 3/PSD Hiperweb (Page 4 of 16)