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REV: 07-30-2021 RL <br />iv. Administrative Staff (Four Hours) <br />Utility Locate Ticketing Interface <br />Setup: <br />Consultant will configure the following setup: <br />Consultant mail services to receive tickets from USA-North One Call Center System. <br />Estimated 14,000 tickets annually. <br />Inbound tickets from USA North 811 <br />o Auto Create and Route Work Order <br />Outbound Update to external system <br />o Update Status Open/Closed <br />o Update Comments <br />Annual Maintenance – Interface <br />Year-End Reconciliation: <br />Consultant will configure the following year-end reconciliation: <br />Description No. of Tickets Unit Cost Total Comment <br />Number of Tickets Complete <br />(Prior Year) <br />14,000 $ 0.32 $ 4,480.00 Minimum $1,800/yr. <br />End of Year Settlement <br />(Rebatable) <br />10,000 $ 0.32 $ 3,200.00 Rebate is only available with <br />contract renewal. <br />---$ 1,280.00 Credit will be applied following <br />year. <br />Additional Cost <br />(100 MB disk space; $25/month) <br />---- <br />Exclusions: <br />Consultant will configure the following exclusions: <br />Data conversion services from other software systems or sources not included in the scope USA <br />Locates Integration unless specifically listed herein. <br />Fee Schedule <br />City will pay Consultant on a per task basis for the first three line items in the Fee Schedule upon <br />completion of services and pursuant to invoices consistent with Section 6, Compensation. <br />Additional services identified in line items four and five of the Fee Schedule will be performed <br />upon the request of the City Public Works Services Director or designee, and will be paid on an <br />hourly basis pursuant to invoices consistent with Section 6, Compensation. In no event will <br />Consultant’s fees exceed the Renewal Term Total identified in the Fee Schedule. <br />ATTY/AGR.2021/Amend No. 3/PSD Hiperweb (Page 15 of 16)