Agmt16 Peninsula Conflict Resolution Services

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understanding that mediation would be the next step if the negotiation has been unsuccessful. (20 min or more) 2) Conciliation: Conciliation is the resolution of a conflict, through the intervention of a neutral third party, without the disputing parties coming together in a face to face mediation. A resource person works with a resident clarifying issues of concern, explaining approaches to seeking resolution, obtaining agreement by the party to pursue mediation and completing case intake. A case development process, involving contacts with both/all involved parties, is initiated by PCRC and during that process, a resolution of concerns is achieved. 3) Mediation: Mediation through PCRC involves a face to face meeting between disputing parties who call PCRC directly or are referred by city staff or community agencies. With the assistance of a panel of trained volunteer mediators, parties work through a non-adversarial problem solving process and attempt to develop a mutually acceptable resolution to the issues of concern. There is a two-fold focus: development of a satisfying and durable agreement and the preservation of an effective relationship in situations where the parties will continue to be in contact with each other. C. Recruitment and Training of Community Volunteers: PCRC will develop and maintain a pool of trained volunteer mediators, case developers and facilitators to serve the conflict resolution needs of the community. As a result, a number of community members will become skillful in the interest-based approach to conflict resolution. What PCRC will provide Services to be provided to the City of Redwood City by the Peninsula Conflict Resolution Center for facilitation, community building and staff capacity building are described below. II. Community Building and Civic Engagement -$19,668 For services A-C services below, PCRC will provide the following types of assistance as needed : a Situation analysis O Analysis of stakeholders and possible interests O Strategy on public input process design and meeting format O Development of supporting materials: agendas, comment cards, registration forms, etc. O Process and meeting facilitation and/or facilitation coaching for staff facilitators O Performance of follow-up items such as compiling small group notes, capturing registrations, and following up on next steps A. Addressing City Department Community Issues 6 sessions annually PCRC will provide assistance, as needed, to departments related to neighborhood workshops, significant development projects, and strategic planning efforts. This effort includes strategy development, material preparation, and assistance in the review of presentations (when needed), workshop staffing and follow-up. REV: 09-20-16 RL Page 10 of 11 ATTY/AGR.2016.261 /Professional Services Agreement - Peninsula Conflict Resolution Center