AgdaPkt 2004-09-27 - Laserfiche WebLink

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_ 8�-2.Z The City's biennial neighborhood survey highlights both areas of success and azeas in need of improvement. The 2001 survey included a special focus on parks and recreation. Overall, the survey showed that Department's programs, services and facilities are well used. The survey also shows a high rate of satisfaction with services in the general community and higher rates of satisfaction among those who had used a park, recreation facility, or recreation program in the 12 months prior to the survey. According to the survey: ■ Higli Rate of LIse — Sixty-five percent (69°,6) of the residents indicated that they or someone in their household had used a Redwood City park, recreation facility, or recreation program in the 12 months prior to the survey. ■ Higli Rate of Satisfaction — According to the suroey 77°� of the residents surveyed rated recreation opportunities, services, and programs as excellent or good recreation opportunities (29°� gave a rating of `Excellent', and 48 °,6 thought the were 'Good'). Respondents who had used a park, recreation facility, or program had a much higher satisfaction rating (88°,6) than non-users (58°�). ■ Areas for Improvement — Of those ranked the department's offerings as fair or poor, sixteen percent (16°,6) of respondents indicating that they felt there were 'Not enough suitable parks', 12 percent said 'Poor quality/dirty/poorly maintained', and 11 percent felt there were 'Not enough recreation/family activities'. • Park and Recreation Maintenance — Respondents were aLso asked to rate the quality of the maintenance of Department's park and recreation opportunities. Similarly to the ratings of the recreation facilities, an 81 °,6 majority of respondents felt that the maintenance was either'Excellent' or'Good. Community Outreach Feedback The Plan Steering Committee identified representative groups, developed a presentation detailing the Department's facilities, programs and services and created a tool to collect participant input in a standard. Committee members made presentations to 18 communiry groups in teams of two (one department staff person and one commissioner). These groups included neighborhood associations, senior and youth organizations, sports associations, service clubs and groups representing various ethnic groups within the City. Approximately 250 survey responses were received. Usage Patterns The Departrnent monitors program use patterns to identify areas of growing community need and interest. The following trends illustrate the changing demand for services and will be assessed in developing new programs and adjusting existing programs to most effectively meet community need. (See Appendix 6: Facility Usage Statistics.) ■ Field Use — Community groups who participated in focus groups during the strategic planning process reported that athletic fields were overused or unavailable. Department statistics confirm this perception, with athletic field use increasing an average of 11 °� each year from 1998 to 2003, for a total increase of 64°�. (See Appendix 5: Field Use Statistics.) Redwood City Parks, Recreation, and Community Services � 2004StrategicPlan 2-8