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Page 11 of 38 <br />ATTY/AGR/2017.104/SMART ENERGY SYSTEMS – CUSTOMER WATER USE PORTAL <br />REV: 05-15-17 MI <br />EXHIBIT “A” <br /> <br />SCOPE OF SERVICES (“SOS”) <br /> <br />1. Background and Overview <br />The City requires a web based platform to engage with its customers and increase customer <br />satisfaction by offering increased convenience and self-service through a web portal and <br />mobile device applications. Customers can view the water use for their account(s), pay their <br />bill, and make decisions to conserve water through the web portal and application. Customers <br />will have the ability to manage their usage and participate in water conservation programs. <br />The City will have analytic and reporting capabilities for water use and conservation activities. <br /> <br />1.1. Product Scope <br />The scope of the project includes the implementation of the following components of SCM® <br />software: <br />1- SCM® Customer Portal and Mobile Version 6.6.2 – Customer-facing web portal and <br />mobile apps for Apple iOS and Google Android <br />2- SCM® Customer Service Portal & Smart iQ Analytics – Utility-facing Customer <br />Engagement Analytics, Smart iQ Analytics, and Admin Portal for City staff <br /> <br />SCM® (Smart Customer Mobile) Customer Portal and Mobile <br />The scope of the project shall include the implementation of the following customer-facing <br />modules and capabilities of the SCM® solution: <br />1. My Account <br />2. Usage <br />3. Billing <br />4. Notifications <br />5. Connect Me <br />6. Compare <br /> <br />The table below describes the specific features in scope to meet City requirements: <br /> <br /># Module In Scope Functions <br /> <br />1. <br /> <br />My Account <br />The “My Account” module will allow the utility <br />customer to manage their profile, communication <br />preferences, and contact information in the web portal <br />and the mobile app. The customers will be able to see <br />all their accounts in a single sign-on view and set <br />preferences for each account. Specifically, the <br />customers will be able to: <br />• View and manage their account information <br />including contact details <br />• Set-up notification preferences by selecting <br />the notification type and delivery channels <br />including SMS text, IVR dialer, email, and <br />mobile push alerts with the ability to add, <br />delete, and update the contact information for <br />each notification type and channel. <br />• Opt in/Opt out of notifications events and <br />configure preferred time slot and frequency for <br />these notifications <br />6.1.E. - Page 14