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a <br />5. <br />• Send Ad hoc notifications including push <br />notification, text message, email, and IVR phone <br />call to one customer or a group of customers. <br />• Track status of all incoming and outbound <br />notifications by message type. <br />• Receive and send attachments with <br />communications. <br />The module will provide the ability to configure the <br />Administration application features, user roles, and user accounts. <br />Specifically, City personnel will be able to: <br />• Create and manage user roles for the application <br />including granting and revoking access to <br />specific features. <br />• Create and manage utility user accounts <br />including role assignments. <br />• Manage application configurations including <br />c Enable or disable features in scope of the <br />modules selected. <br />CSR — Work Bench <br />Smart iQ Analytics <br />1. Water Budget Setup <br />o Label, display content, and disclaimers <br />o Workflow configurations <br />• Create and manage multi -channel templates for <br />customer journeys in scope. <br />This module will provide a 360 -degree view of the <br />customer profile for the utility Customer Service <br />Reps (CSR). Specifically, City CSRs will be able to <br />lookup a customers and view: <br />• All service accounts for the customer <br />• Contact information and last login status <br />• Notification opt in status and corresponding <br />contact details <br />• All incoming and outbound notifications for that <br />customer <br />The admin portal will include the administration <br />view for setting up the water budget calculations. <br />Specifically, the City users will be able to calculate <br />Residential and Irrigation water budgets including <br />the following parameters, and following the <br />methodology described in Exhibit D. <br />a. Graphically display daily water budgets for <br />individual or grouped accounts using billing <br />system identifiers <br />b. The solution shall integrate with the City's Utility <br />Billing System which maintains a process to <br />group accounts that share a water budget using <br />one unique value called "Site ID" and a coded <br />water use type classification and identifier for a <br />primary account within a Sub -Site. <br />c. Integrate with the billing system to receive <br />billing date ranges and transmit aggregate <br />Page 1S of 38 <br />ATTY/AGR/2017.104/SMART ENERGY SYSTEMS—CUSTOMER WATER USE PORTAL <br />REV: 05-15-17 MI <br />