Agmt17 NexLevel Information Technology, Inc.

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EXHIBIT "A" SCOPE OF SERVICES The Consultant will perform four phases of professional services: Phase 1: In the "Discovery" phase, the Consultant will work with the City to identify the project teams, establish the foundation for effective project communication, and officially kick off the project. The Consultant will conduct a thorough discovery of the City's specific objectives and needs to ensure all the features, functions, and requirements (e.g. user, interface, conversion, technical, etc.) necessary are defined, documented, and communicated through the resulting documents for inclusion in the RFP. Phase 2: In the "Budget" phase, the Consultant will develop preliminary budget estimates and estimated timelines. Phase 3: In the "RFP" phase, the Consultant will work with the City to develop the RFP documents. Two components have been added to this phase: Selection — where the Consultant will provide the structure for a fair and organized means to complete the review and decision process to select the best solution presented, including agendas and scripts for vendor Proof -of -Capabilities (POC) sessions, and Negotiation — where the Consultant will assist the City in negotiating their final agreement with the selected vendor. Phase 4: In the "System Implementation" phase, the Consultant will manage a Master Project Plan, facilitate the relationships between the City and the selected vendor, and develop a bi-weekly project status report. Phase 4 will be considered complete once the new system has been implemented and is operating on a daily basis. It is expected that Phase 4 will be complete by December 2020, which is the expected completion date of the contract. Below is an overview of the phases, activities, and required deliverables. These phases, activities, and required deliverables are described in more detail in Consultant's proposal provided to City, which is attached to this Exhibit A as Attachment 1 and incorporated herein by reference. If information provided in Attachment 1 conflicts with this Exhibit A, Exhibit A shall control. REV: 06-15-17 JS ATTY/AGR/2017.127/ NEXLEVEL — FSR CONSULTANT Page 10 of 12