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4. The program's service population is generally between the ages of 22-54. 70% non- white, and predominantly low income. Effects of Services: Services will allow low income residents in crisis to stabilize their situations over the short-term and receive assistance in olannini! for loni!-term solutions to emeri!encv situations. Monolini!ual Soanish soeakini! residents of the community will be orovided access to services where lani!uai!e had been a barrier and residents wilL in i!eneraL have easy access to information on how to resolve issues of concern. II. SUPPORTING ACTIVITIES: Communitv Needs Assessments: Proeram activity statistics are reviewed on a monthlv basis to identifv trends and comoare levels of demand for service. Education and Trainin2: Staff and volunteers are encourai!ed and orovided with release time to attend anv and all Core Service Center Soonsored trainini!. Monthlv staff meetini!s include soeakers of interest to staff and volunteers. Plannin2: The effectiveness of the orornlm will be reviewed bv the Deoartment and City Council as oart of its rei!ular stratei!ic olan/budi!et study at six (6) month intervals. Resource Develooment: The oroi!fam will establish contracts with The Salvation Armv. S1. Vincent de PauL local churches for food. cIothin2. furniture. and shelter assistance for clients . Communitv Coordination: Proi!fam staff will continue to be involved with the Network of Core Service Center. The Huni!er and Homeless Action Coalition. and will be attemotini! to establish a Redwood City Emer2encv Services Provider meetini!. Outreach. Marketin2. and Publicitv: The oroi!fam is advertised on a ouarterlv basis in the Citywide newsletter which is sent to all Redwood City residences. Monthlv reoorts are submitted and reviewed bv the Deoartment Head. Fair Oaks Community Center Advisorv Board. and the City Parks and Recreation Commission. The orimarv means of outreach and oublicitv for the orornlm has been and will continue to be word of mouth. III. DESCRIPTION OF THE SERVICE ENVIRONMENTS Clients Served: The orornlm serves low income residents 90% of which are between the ai!es of 22 and 54. Over 50% of these clients are Hisoanic. with most of this i!fOUO beini! verv limited· Eoe'lish soeakini!. Translation and forms assistance and emeri!encv fOod. clothini! and lodi!ini! are the most reouested services bv clients of the oro1!fam. Contract Service Staff: One and one-half. full-time eouivalent emolovees are allocated to this oroi!fam. -3-