Agmt95 County of San Mateo (2) - Laserfiche WebLink

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4. The program's service population is generally between the ages of 22-54. 70% non- white, and predominantly low income. Effects of Services: Services will allow low income residents in crisis to stabilize their situations over the short-term and receive assistance in planning for long-term solutions to emergency situations. Monolingual Spanish speaking residents of the community will be provided access to services where language had been a barrier and residents will, in general, have easy access to information on how to resolve issues of concern. II. SUPPORTING ACTIVITIES: Community Needs Assessments: Program activity statistics are reviewed on a monthly basis to identify trends and compare levels of demand for service. ,. Education and Training: Staff and volunteers are encouraged and provided with release time to attend any and all Core Service Center Sponsored training. Monthly staff meetings include speakers of interest to staff and volunteers. Planning: The effectiveness of the program will be reviewed by the Department and City Council as part of its regular strategic plan/budget study at six (6) month intervals. Resource Development: The program will establish contracts with The Salvation Army, S1. Vincent de Paul, local churches for food, clothing, furniture, and shelter assistance for clients. Community Coordination: Program staff will continue to be involved with the Network of Core Service Center, The Hunger and Homeless Action Coalition, and will be attempting to establish a Redwood City Emergency Services Provider meeting. Outreach, Marketing, and Publicity: The program is advertised on a quarterly basis in . the Citywide newsletter which is sent to all Redwood City residences. Monthly reports are submitted and reviewed by the Department Head, Fair Oaks Community Center Advisory Board, and the City Parks and Recreation Commission. The primary means of outreach and publicity for the program has been and will continue to be word of mouth. III. DESCRIPTION OF THE SERVICE ENVIRONMENTS Clients Served: The program serves low income residents 90 % of which are between the ages of 22 and 54. Over 50% of these clients are Hispanic, with most of this group being very limited English speaking. Translation and forms assistance and emergency food, clothing and lodging are the most requested services by clients of the program. Contract Service Staff: One and one-half, full-time equivalent employees are allocated to this program. -3- .' - .-...., '' . I