Agmt96 County of San Mateo (2) - Laserfiche WebLink

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Exhibit A (cont.) B. Information & Referral Three percent (3%) sample of those provided Information & Referral (Item 1 of Direct Contract Services Provided in Quarterly/Annual Report) will be recontacted within 10 days to determine if client had contacted referral and if referral satisfied needs. C. Homelessness Prevention \ All Rental Assistance (Item 14 b of Direct Contract Services Provided in Quarterly/ Annual Report) and move-in costs paid will be tracked. Follow-up six months after assistance ended will be made to determine housing status. Client should be informed of follow-up at time of assistance and three stable contact phone numbers of those likely to know client's whereabouts will be collected. D. Advocacy For all Advocacy direct contract service provided (Item 4 on report) record the outcome of the advocacy (e.g. success, lack of success, etc.) E. Customer Satisfaction One percent (1%) of all clients to core agency will fill out a customer satisfaction survey. Results of survey will be reported. F. Other Other outcome measures as Contractor and other Core Service Providers shall agree on in the course of the contract year. ill. SUPPORTING ACTIVITIES: Community Needs Assessments: Program activity statistics are reviewed on a monthly basis to identify trends and compare levels of demand for service. Education and Training: Staff and volunteers are encouraged and provided with release time to attend any and all Core Service Center Sponsored training. Monthly staff meetings include speakers of interest to staff and volunteers. Planning: The effectiveness of the program will be reviewed by the Department and City Council as part of its regular strategic plan/budget study at six (6) month intervals. Resource Development: The program will establish contracts with The Salvation Army, St. Vincent de Paul, local churches for food, clothing, furniture, and shelter assistance for clients. A:\10FOCC.AGT Page 11 ..~". '..-