Agmt96 County of San Mateo (2) - Laserfiche WebLink

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Exhibit A (cont.) final say on Contractor issues not related to state regulations. There should .be free communication between HSA and Contractor staff Conflict Resolution Contractor and HSA will develop a protocol for conflict resolution. A joint team made up of Core Agency and HSA members will identify areas of potential disagreement and develop ways to resolve. HSA will out-post two Screening and Assessment Specialists (SAS) at Contractor's \ office. HSA staff out-posted at Contractor's office will be supervised by HSA. Decision moments will arise in the course of the working relationship ofHSA staff at Contractor's office. Where it is a decision involving HSA staff and a client alone, the HSA staff person makes the decision, in consultation if necessary with their HSA supervisor. Where HSA and Core are jointly working with a client and it is an issue involving interpretation of regulations, then HSA staff will make the decision in consultation if necessary with their HSA supervisor or specialist. If the issue where jointly working does not involve a regulation, then the Core Supervisor may make the decision in the moment. B. Intake When a client comes into Contractor's office, they will be given the three page Screening and Assessment Tool (C-2S0). After addressing any emergency needs, if Contractor identifies a client as being eligible for T ANF or other HSA services, that client will be referred to HSA staff for further assistance, including use of the Broad Based Evaluation form. If further Core services are needed, HSA staff will refer the client back to Contractor. If the client does not appear eligible for HSA services, then the client remains with Contractor for services. C. Training All training on the SUCCESS system will be available to Contractor staff The grant from the David and Lucille Packard Foundation will provide training in change management for Contractor and Board members and will allow the HSA to share its training with Contractor. D. Family Self-Sufficiency Teams (FSST) Contractor will be a participant in developing the FSST. That participation will include determining: criteria and process to determine who the primary case manager will be; protocol for FSST operation; confidentiality issues; and status of Core Agency members in relation to the HSA on the FSST. Contractor staff may be primary case managers for FSST's, where they have the requisite training and experience. Contractor's office will be used for FSST meetings. A:\10FOCC.AGT Page 14