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ETo Limited V/ ater Allocation Program Objective... to create a fairer "Goal" oriented allocation program based on census-type information instead of the current "percent cut-back" type. Data concerning sanitation charges will be stored and charges calculated by the program. Points of Reference: 1) The program shall be called the "\Nater Allocation Program" or \VAP. \V AP is a standalone application which \vill store customer data and calculate water allocations for uploading to the City's billing computer. 2) \V AP will operate under the \Vindows environment. 3) Staff will use W AP at the General Services Department offices. 4) Connection with the City's billing computer will be by modem or net\vork link. User (staff) will initiate customer database updates on a weekly basis. 5) Customer information held in common by \\7AP with the main database shall only be modified on the billing computer. 6) Information used to calculate allocations shall reside only on the \\7 AP computer(s). 7) Customer information screens in \YAP shall provide all information necessary to f acili tate interaction with customers (e. g., contact telephone numbers, service and billing address, meter number, account number, prior consumption history, \'vater allocations and sewer charges, etc.) 8) Customer addresses will be supplied by the City in electronic form. 9) Customer surveys (a 3X5 or 4X6 "postcard" type of response form) \vill be prepared and distributed to all customers. 10) Data entry to be performed by non-Staff personnel. 11) Initial allocation mail-backs \vill notify the customer and allow he/she to verify the data. 12) Database maintenance will be by City staff after initial set-up. Call backs to customers due to incorrect information (verification of out of bounds customer response) to be by City staff \VAP print-outs. 13) Allocations (amount of water per billing period) \vill be uploaded to the mainframe as required to print bills. 14) Sewer charges will be calculated with \\lAP based on customer winter consumption within defined limits. Redwood City - 2 - General Services Department '-''''''~''''''''-''-'''''-''--'"_.