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1 ) One Party Assistance : A resource person assists the caller to think through <br /> a conflict situation , including clarifying issues and interests of involved parties, <br /> exploring approaches to dealing with the situation and solution options and <br /> assisting with the selection of an approach to resolution. A follow-up call is <br /> arranged to determine the outcome, with the understanding that mediation <br /> would be the next step if the negotiation has been unsuccessful. (20 min or <br /> more) <br /> 2) Conciliation : Conciliation is the resolution of a conflict, through the <br /> intervention of a neutral third party, without the disputing parties coming <br /> together in a face to face mediation . A resource person works with a resident <br /> clarifying issues of concern , explaining approaches to seeking resolution, <br /> obtaining agreement by the party to pursue mediation and completing case <br /> intake. A case development process, involving contacts with both/all involved <br /> parties, is initiated by PCRC and during that process, a resolution of concerns <br /> is achieved. <br /> 3) Mediation : Mediation through PCRC involves a face to face meeting between <br /> disputing parties who call PCRC directly or are referred by city staff or <br /> community agencies. With the assistance of a panel of trained volunteer <br /> mediators, parties work through a non-adversarial problem solving process <br /> and attempt to develop a mutually acceptable resolution to the issues of <br /> concern . There is a two-fold focus: development of a satisfying and durable <br /> agreement and the preservation of an effective relationship in situations <br /> where the parties will continue to be in contact with each other. <br /> C. Recruitment and Training of Community Volunteers: <br /> PCRC will develop and maintain a pool of trained volunteer mediators, case developers <br /> and facilitators to serve the conflict resolution needs of the community. As a result, a <br /> number of community members will become skillful in the interest-based approach to <br /> conflict resolution. <br /> II . Community Building and Civic Engagement - $23,448 flat <br /> For services A and B services below, PCRC will provide the following types of <br /> assistance as needed: <br /> O Situation analysis <br /> O Analysis of stakeholders and possible interests <br /> O Strategy on public input process design and meeting format <br /> O Development of supporting materials: agendas, comment cards, <br /> registration forms, etc. <br /> O Process and meeting facilitation and/or facilitation coaching for staff <br /> facilitators <br /> O Performance of follow-up items such as compiling small group notes, <br /> capturing registrations , and following up on next steps <br /> REV: 07-21 -17 RL Page 10 of 12 <br /> ATTY/AGR.2017.168/Peninsula Conflict Resolution Center Agreement <br />