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A. Addressing City Department Community Issues <br /> 8 sessions annually <br /> PCRC will provide assistance, as needed, to departments related to <br /> neighborhood issues, workshops, significant development projects, and <br /> strategic planning efforts. This effort may include strategy development, <br /> technical assistance, material preparation, and assistance in the review of <br /> presentations (when needed), workshop staffing and follow-up. Services for <br /> such projects are offered based on the need of the project and the staff. <br /> B. Internal Staff Development <br /> 6 Sessions Annually <br /> PCRC will provide a customized training or strategic planning/strategic <br /> capacity building opportunities and technical assistance for supervisory <br /> personnel, public contact employees and department managers on a topic <br /> that may include theory and practice of interest-based conflict management, <br /> public engagement, dealing with challenging behaviors, relationship building <br /> methods, outreach strategies and other facilitative designs and processes. <br /> *Note three sessions are scheduled for Public Works Staff. <br /> C. Resident Capacity Building and Staff Consultation <br /> Continue to offer consultation regarding liaison program and neighborhood <br /> association to support for continuity from previous liaison program work. <br /> PCRC assigned staff is available for staff to consult regarding conflict <br /> situations, effective communication and community engagement practices. <br /> Ill. Additional Services available for an additional fee <br /> 1 ) Special Training: PCRC offers orientations to city staff about the mediation <br /> program and its services as part of the basic contract. In addition, there are <br /> training opportunities for supervisory personnel, public contact employees <br /> and department managers that include theory and practice of interest-based <br /> conflict management, negotiation, mediation and facilitation skills. <br /> 2) Conflict Assessment/Consultation: PCRC can assist cities, as well as local <br /> community organizations/groups to assess specific conflict situations, analyze <br /> concerns of stakeholders and develop strategies for pro-active and interest <br /> based conflict resolution. PCRC utilizes its staff, volunteers, professional <br /> mediators and local representatives in this assessment process. The conflict <br /> assessment process usually involves third party neutral contact with <br /> stakeholders to gather input and provide information about interest-based <br /> conflict resolution. <br /> 3) Multi-party Mediation Services: PCRC can provide mediation services to <br /> intact groups or in conflict situations with multiple stakeholders. After an initial <br /> consultation and planning process, PCRC staff or skill volunteer mediators <br /> REV: 07-21 -17 RL Page 11 of 12 <br /> ATTY/AGR.2017.168/Peninsula Conflict Resolution Center Agreement <br />