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Support for the Initial Support Term is provided at no charge. The Support Fee in the Project <br /> Cost Supplement represents the support fee for the first Renewal Support Term and is <br /> payable only if Customer elects to extend the term through the first Renewal Support Term <br /> as provided for in Section 9.3 of the SST. <br /> 5. SUPPORT TERM: <br /> (i) INITIAL SUPPORT TERM (Additional Licensed Products) Twelve (12) months from the <br /> Order Execution Date. <br /> (ii) RENEWAL SUPPORT TERM(S): Additional one year renewal periods commencing upon <br /> the expiration of the Initial Support Term (or anniversary thereof). <br /> 6. SERVICES: See Project Cost Supplement <br /> Services Notes: Travel aid ruing expenses are additional and will be billed monthly as Superion <br /> renders the services. <br /> 7. PAYMENT TERMS: Proj ,ct *Jost Supplement <br /> APPLICABLE TAXES ARE NOT INCLUDED, AND, IF APPLICABLE, WILL BE ADDED TO THE <br /> AMOUNT IN THE PAYMEN1 INVOICE(S) BEING SENT SEPARATELY TO CUSTOMER. <br /> 8. ADDRESSES: <br /> CUSTOMER ADDRESS FOR INVOICES: 1017 Middlefield Road, Redwood City, CA 94063 <br /> CUSTOMER ADDRESS FOR NOTICES: 1017 Middlefield Road, Redwood City, CA 94063 <br /> CUSTOM =R ADDRESS FOR SOFTWARE SHIPMENT: 1017 Middlefield Road, Redwood Cit , CA <br /> 94063 <br /> SUPERIC N'S /`•.°DRESS FOR NOTICES: Superion LLC, Attn: Legal Counsel, 1000 Busi less <br /> Center Dr ve, L< ke Mary, FL 32746 <br /> 9. LIABILIT ! CAP: The greater of fifty thousand US dollars ($50,000) or the License Fee actually <br /> paid by Customer to Superion under this Order <br /> 10. SPECIFIED CONFIGURATION : Host(s) or client server configuration(s) and/or combinations of <br /> host(s) and client server configuration(s) within the United States of America for which Superiors <br /> supports the Solution. Customer acknowledges that certain Solutions software may require specific <br /> host or client configurations. Customer, as soon as reasonably practicable, will provide a detailed <br /> written description of the specified configuration so that Superion can confirm that it is a <br /> configuration on which Superion supports use of the Solution. <br /> 11 . OTHER TERMS APPLICABLE TO THIS ORDER: <br /> • Exhibit 1 - Scope of Work for the Implementation Service <br /> • Exhibit 2 - Scope of Work for the eTRAKiT Payment Processor <br /> • Exhibit 3 - Superion Standard Terms and Conditions <br /> • Exhibit 4 - PROJECT COST SUPPLEMENT <br /> • Exhibit 5 - SUPPORT SUPPLEMENT <br /> • Exhibit 6 - SUPERION TRAVEL EXPENSE GUIDELINES <br /> ATTY/AGR/2017.226/SPS PROFESSIONAL SERVICES AGREEMENT <br /> REV: 09-27-17 PR <br /> Page 12 of 13 <br />