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Ezhibit A Page A-4 <br /> PROGRAM DESCRIPTION <br /> Outreach,Marketing and Publicity: The program is advertised on a quarterly basis in the <br /> Citywide newsletter which is sent to all Redwood City residences. Monthly reports are <br /> submitted and reviewed by the Department Head, Fair Oaks Community Center Advisory <br /> Board,and the City Parks and Recreation Commission. The primary means of outreach and <br /> publicity for the program has been and will continue to be word of mouth. <br /> IV. DESCRIPTIONS OF THE SERVICE ENVIRONMENTS <br /> Clients Served: The program serves low income residents, 90% of which are between the <br /> ages 22 and 54, 70%non-white and predominantly low income. Over 50% of these clients <br /> are Hispanic, with most of this group being very limited in the ability to speak English. <br /> Translation and forms assistance and emergency food, clothing and lodging are the most <br /> requested services by clients of the program. <br /> Contract Seivices Staff: Two and one-half, full-time equivalent employees are allocated to <br /> this program: <br /> Human Service Specialist UII (1.8 FTE) <br /> Human Service Specialist III (1.0 FTE) <br /> Volunteers: Cunently two volunteers are donating 4-8 hours per week to assist clients in <br /> completing forms and doing translations. <br /> Board of Directors: The City Council of the City of Redwood City acts as the Board of <br /> Directors. <br /> V. OTHER CONTRACTOR RESPONSIBILIT'IES <br /> A. The contractor will provide a system through which recipients of service shall have the <br /> opportunity to express and have considered their views, grievances, and complaints <br /> regarding the delivery of services. <br /> B. The contractor agrees to keep the San Mateo County Human Services Agency informed <br /> about its services and activities under this contract, and to accept appropriately refened <br /> clients from the San Mateo County Human Services Agency for its contract services as <br /> part of its client base. <br /> C. The contractor agrees to cooperate with the State Department of Social Services (SDSS) <br /> and the San Mateo County Human Services Agency on the implementation, monitoring, <br /> and evaluation of this project and to comply with any and a11 reporting and evaluation <br /> requirements established by SDSS. <br /> D. The contractor sha11 establish a procedure to ensure that all employees, volunteers, <br /> consultants,subcontractors,or agents perforniing services under this contract report child <br /> abuse or neglect to a child protective agency defined in Penal Code Section 11165(k). <br /> C:\CONTRACll1 FYOOCON\10FOCCOO.AGT <br />