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Ezhibit A Page A - 7 PROGRAM DESCRIPTION F. Entry of Client Data All clients who walk in the door of Contractor will have their data entered into the SMART database, at various levels: Mutual clients (HSA and Contractor) and those who consent, will have all Screening and Assessment(SAT) data entered into SMART. All other clients will have the required SMART entries entered into SMART (name, date of birth and sex) Exceptions are undocumented clients unknown to HSA and the very small percentage of persons who do not consent to have data entered into SMART. Contractor will explain to clients the benefits of having their demographic information entered into SMART and shared with HSA, and will encourage all clients to consent to have the information shared with HSA. G. Technology Contractor will work with HSA on an ongoing basis on technological issues with SMART and other systems. The SMART system has safeguards to protect the confidentiality of sensitive information and is secure. HSA will supply SMART connectivity to Contractor, including all monthly and annual on-line charges. H. Feedback Within five working days from when Contractor refers a client to HSA, Contractor will receive feedback on the disposition of the client. The feedback mechanism will be developed by HSA with Contractor input. An interim plan may be necessary until SMART is operational. Initially, there will be monthly meetings between Contractor and HSA staff and their supervisors with regard to interaction between Contractor and HSA. These meetings will eventually become quarterly unless more frequency is necessary. I. Evaluation HSA and Contractor,with the assistance of an HSA Research and Evaluation Specialist, will develop appropriate measures to assess the impact of welfare reform and SUCCESS on the Core Service Agencies. C:\CONTRACl11 FYOOCON\10FOCCOO.AGT