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EXHIBIT "A" SCOPE OF SERVICES 4-1 General 4-1.1 The City is implementing a Toilet Replacement Program that focuses on replacement of non-water-conserving toilets using more than 1.6 GPF for both the residential and commercial customer classes and is comprised of two offers to customers: the Direct-Install Project which provides free toilets, showerheads and kitchen and faucet aerators and installation to be carried out by the Respondent; and, the Rebate Option, which provides rebates to customers who purchase and install their own water conserving toilets, which will be carried out by the City, and is not a part of this project. The Direct-Install offer to customers, provides for the replacement of conventional gravity-fed toilets with gravity or pressure-assist types. These are offered free of charge to customers, including installation services by the Contractor. The City envisions replacing up to 11,250 toilets by April 30, 2008, of which 10,050 would be direct-installed by the Respondent. The remainder would be provided by the City through the program's rebate option. 4-2 Objective and Method 4-2.1 The objective of the Toilet Replacement Program is to achieve reduced water use by City water customers. The City also desires that replaced (non-water- conserving) fixtures be dismantled and component materials be recycled to the greatest degree practicable in a manner that minimizes the environmental and economic impacts. (refer to Section 4-14). 4-2.2 The contractor shall carry out the Direct-Install Project. City will market the program and be the recipient of Direct-Install applications from customers. The applications will be screened for eligibility by the City and immediately forwarded to the contractor who will promptly and efficiently contact the customer within a week from the date of submission by the City of the approved application, to make arrangements with the customer for the toilet installation. The Contractor will guarantee all installation work and materials for one year from the date of installation and during that time promptly respond to any call backs and perform any repair work, including replacement of toilet if necessary. 4-3 Marketing Plan 4-3.1 The City's proposed marketing efforts on behalf of the Program are as follows: (a) Run paid ads in the local newspapers to announce the start of the program. Agreement over $10K City Attorney Approved Version 111803 10 ^^-.......-.-..- ....................-....--.-........^...-.....------..-..---..----..-----.-