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(b) Direct mail and phone marketing to multi-family customers. (c) Direct mail to all single family residential customers through the Utility Bill insert newsletter, with an invitation to participate in the program, describing both the Direct-Install and Rebate offers. (d) Create and display marketing brochure at City facilities (e) Marketing and promote participation in the program on City's web site. (f) Distribute press releases to local newspapers and other media venues. (g) Door to door canvass of targeted neighborhoods. 4-3.2 The Contractor is strongly encouraged to market the program as well. However, all marketing initiatives (including printed materials) must be reviewed and approved by the City's Program Manager prior to being undertaken by the Contractor. 4.4 Processing Direct-Install Applications/Scheduling/Conduct of Work 4-4.1 The City will provide a hot-line and staff to take calls from customers responding to program marketing materials and other marketing outreaches. City will receive and process all application forms submitted by customers. Applications for the direct-install project will be promptly screened for program eligibility and immediately forwarded to contractor. The contractor will be responsible for follow-up actions contacting the customer within a week from the date of submission by the City of the approved application, to make arrangements for the toilet installation, responding to each inquiry in a professional and timely manner and processing each application to a satisfactory conclusion. 4-4.2 The City may conduct a pre-installation inspection of sites for which applications in excess of eight (8) toilet fixtures have been received. The City reserves the right to pre-inspect all other application sites prior to approving an application and forwarding it to the contractor for action. 4-4.3 Installations shall be by appointment arranged in advance between the customer and the contractor. Contractor shall make every reasonable effort to accommodate customer's preference and needs regards scheduling and conduct of installation work. 4-4.4 Not later than completion of installation, contractor shall leave with customer the items noted in Section 4-13. 4-4.5 Contractor shall fill out a form entitled "Installation Verification Form", an original reproducible copy of which will be supplied by the City. This form will show all work done on the site and will be used by the Contractor for invoicing the City. 4-4.6 After the work on a given site is completed, contractor may, pursuant to the provisions of paragraph 13 of Agreement, invoice the City for unit cost of materials and services in accordance with the charges quoted on Exhibit B. Agreement over $10K City Attorney Approved Version 111803 11