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<br />DEC-31-1997 10:32 <br /> <br />FROI <br /> <br />SBSA <br /> <br />TO <br /> <br />3662447 <br /> <br />P.03 <br /> <br />Task 4: <br /> <br />Network Administration & Management Training <br /> <br />Provide designated SBSA staffv.ith training sufficient to allow them to support the rest <br />of the staff in the network environment on a day-to..day basis. <br /> <br />This training shall consist of)ectures and hands-on lessons and walk-throughs of the <br />initial configurations covering, but not limited to, the following t()piC5: <br /> <br />. Network ten11inology <br />. Familiarization with network hardware and software used in the network <br />. Windows NT concepts <br />. Working ,villi users and groups, assigning rights, and creating login scripts <br />. Setting up shared resources, creating shaI'ed printers and directories, <br />maintaining print queues. <br />. Maintaining the server, event monitoring, network management. <br />. Configuring Windows 95 workstations. <br />. Using the tape backup drive, backing up files, restoring files. <br />. Administering and maintaining the mail server, installing and configuring the <br />mail client software. <br />. Configuration of the CD-ROM libmry. Mounting and sharing CD volwnes. <br />. Configuration of the communications server, setting up access for users. <br />configuring Windows 95 Dial-Up N~tworking. <br /> <br />Task 5: <br /> <br />Ongoing Network Management and Support <br /> <br />Network Management consists of system maintenance beyond day-to--day task... that <br />SBSA will handle (c.g., password maintenance, creating and deleting user groups and <br />security features, minor troubleshooting) and will include such things as system <br />configuration refinements, software upgrades, and non.routine troubleshooting beyond <br />the training and capabilities of SBSA staff. <br /> <br />Network Support includes technical support th{~t can't be resolved by SBSA staff, <br />hardware failures, and soft\\'are issues that can't be resolved by the SBSA help desk. <br />Hardware includes all nern'ork hardware, defined as servers, hubs, s~;tches, cabling, <br />\1,¡'orkstatiot1$ (including network printers) and peripherals (monitors, micc, keyboards and <br />associated cables). Software includes all server and workstation operating systems, <br />hardware device drivers, applicati~ software (except as noted below), network <br />management. security and related 'dÛlities. Redwood City will be responsible for getting <br />hardware failures fixed and invoicing SBSA for the cost of parts and labor provided by <br />third parties. <br /> <br />Task 6: <br /> <br />Network Enhancements <br /> <br />SBSA needs two additional features inc1uded in the IMS network: <br />