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�?.�s <br /> Eahibit A Page A- 3 <br /> pROGRAM DESCRIPTION <br /> Contract Services Provided in Quarterly/Annuai Report) will be recontacted within 10 <br /> days to determine if client had contacted refenal and if referral satisfied needs. <br /> C. Homelessness Prevention <br /> All Rental Assistance (Item 14 b of Direct Contract Services Provided in Quarterly/ <br /> Annual Report) and move-in costs paid will be tracked. Follow-up six months after <br /> assistance ended will be made to deternune housing status. Client should he informed of <br /> follow-up at time of assistance and three stable contact phone numbers of those likely to <br /> know client's whereabouts will be collected. <br /> D. Advocacy <br /> For all Advocacy direct contract service provided (Item 4 on report) record the outcome <br /> of the advocacy (e.g. success, lack of success, etc.) <br /> E. Customer Satisfaction <br /> One percent (1 %) of a11 clients to core agency will fill out a customer satisfaction survey. <br /> Results of survey will be reported. <br /> F. Other <br /> Other outcome measures as Contractor and other Core Service Providers shall agree on <br /> in the course of the contract year. <br /> III. SUPPORTING ACTIVI'I'IES: <br /> Community Needs Assessments: Program activity statistics are reviewed on a monthly <br /> basis to identify trends and compare levels of demand for service. <br /> Education and Training: Staff and volunteers are encouraged and provided with release <br /> time to attend any and all Core Service Center Sponsored training. Monthly staff meetings <br /> include speakers of interest to staff and volunteers. <br /> Planning: The et�ectiveness of the program will be reviewed by the Department and City <br /> Council as part of its regular strategic plan/budget study at six (6) month intervals. <br /> Resource Development: The program will establish contracts with The Salvation Army, St. <br /> Vincent de Paul, local churches for food, clothing, furniture, and shelter assistance for clients. <br /> Community Coordination: Program staff will continue to be involved with the Network <br /> of Core Service Centers, Inter-Agency Services Forum, and Redwood City Human Services <br /> Providers. <br /> F:\CONTRACTl1 fy01 con\10focc0l.wpd <br /> _... .�_..__.. __.._.... � <br />