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<br />TJ.3-ß~ <br /> <br />releases and media coverage and identifying referral points where community <br />members can receive information about PCRC services. Member cities are also <br />expected to promote the use of conflict resolution services. <br /> <br />H. <br /> <br />Recruitment and training of community volunteers: PCRC will develop and <br />maintain a pool of trained volunteer mediators, case developers and facilitators to <br />serve the conflict resolution needs of the community. As a result, a number of <br />community members will become skillful in the interest-based approach to conflict <br />resolution. PCRC volunteers complete a minimum of 25 hours of training, according <br />to guidelines which govern programs receiving support from the Dispute Resolution <br />Trust Fund established within the County. ' <br /> <br />I. <br /> <br />Ongoing skill development for volunteers: PCRC will offer regular opportunities for <br />volunteers to improve and enhance their conflict resolution skills. There will be <br />evening and weekend opportunities for learning and practicing advanced <br />mediation, case development and facilitation skills, as well as presentation of related <br />information ( e.g. landlord tenant law, communication skills, multi-cultural <br />differences which impact conflict resolution.) <br /> <br />J. <br /> <br />Training for local community members: PCRC will offer local residents a variety of <br />educational opportunities which will enhance understanding of the interest-based <br />approach to conflict resolution. These opportunities include presentations to local <br />community groups about interest-based conflict resolution and introductory conflict <br />resolution skills development. <br /> <br />K. <br /> <br />Discounted Conflict Resolution Services: If the City, residents or local <br />organizations want to utilize additional conflict resolution services offered by PCRC, <br />they will receive a 20% discount on the fees charged to residents and organizations <br />located in non-contract cities. <br /> <br />Special Conflict Resolution Training and Professional Services, Available for a Fee, through the <br />PCRC: ' <br /> <br />Specific charges will be defined for requests for "specialized services" not included in the city's <br />contract. Estimates of total charges for conflict resolution services in a specific case will be <br />provided by PCRC when the service is being arranged. These charges will be based on the number <br />of hours involved in providing the service. Cities which maintain full membership agreements with <br />PCRC will receive a discount of 20% on the service fee. <br /> <br />Special Training: PCRC offers orientations to city staff about the mediation program and its <br />services as part of the basic contract. In addition, there are training opportunities for <br />supervisory personnel, public contact employees and department managers which include <br />theory and practice of interest-based conflict resolution, negotiation and mediation skills. <br /> <br />Conflict Assessment/Consultation: PCRC can assist cities, as well as local community <br />organizations/groups to assess specific conflict situations, analyze concerns of stakeholders <br />and develop strategies for pro-active and interest based conflict resolution. PCRC utilizes its <br />staff, volunteers, professional mediators and local representatives in this assessment process. <br />The conflict assessment process usually involves third party neutral contact with <br />stakeholders to gather input and provide information about interest-based conflict <br />resolution. <br /> <br />5 <br />