AgdaPkt 2017-12-04 Joint SA PFA - Laserfiche WebLink

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6.1.A. - Page 25 For regular, non -emergency, requests the Contractor must acknowledge receipt of the request within a maximum of 48 hours and provide a timeline for addressing the request. Requests not requiring delivery of parts must be completed within 2 weeks following the initial request. For requests requiring delivery of parts or equipment the Proposer shall inform the City of the lead time for part delivery, and any options for expediting the delivery. Following delivery of parts or equipment the request must be completed within 2 weeks. For requests requiring support from a third -party software or hardware vendor the Proposer shall provide weekly progress reports to the City regarding the status of the request, and include any options available to the City to expedite the completion of the request. In Chapter 4 Work Plan, please describe your typical response time and procedure for all of the non -emergency calls above. III. Monthly Invoices Contractor shall submit detailed monthly invoices for completed tasks or hardware/software received by the City. Invoices should identify at a minimum: location, hours worked, personnel involved, materials / hardware installed, purchase receipts for materials / hardware charged, unit pricing, extended pricing, and point of contact from the City who made the initial request. IV. Documentation Contractor shall provide PWS complete and thorough documentation and drawings of all changes and updates to the City's SCADA system. V. Maintenance & Troubleshooting The following are examples of possible maintenance and/or troubleshooting tasks Contractor may be asked to perform, and is not to be considered complete or comprehensive. ■ Technical Support and Troubleshooting for: o Electrical control circuits, soft start motor starters, variable speed drives, motorized valves, etc. o Programmable logic controllers, operator interface panels, analog (4-20 mA) instrumentation, flow meters, etc. o Wonderware HMI, ADN phone line communications, licensed and unlicensed radio networks, and software and hardware updates. ■ Replacement, Configuration, and Upgrade Installation for: o Electrical control circuits, soft start motor starters, variable speed drives, motorized valves, etc. o Programmable logic controllers, operator interface panels, analog (4-20 mA) instrumentation, flow meters, etc. o Wonderware HMI, ADN phone line communications, licensed and unlicensed radio networks, and software and hardware updates. ■ Consulting Services o Advise on SCADA system design and upgrades PUBLIC WORKS SERVICES DEPARTMENT FY2017-18 ON-CALL SCADA SYSTEM MAINTENANCE & TROUBLESHOOTING RFP 11 of 25