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City of Redwood City Statement of Work <br /> • Training will consist of System Admin. Application Admin., and User Training on- <br /> � site <br /> � User training will be conducted using all Admin set-ups and actual data <br /> • Lucent Technologies' training team will provide a training sign-off to assure training <br /> certification and system understanding <br /> System Acceptance <br /> • Lucent Technologies' project manager will finalize Redwood City's project and <br /> submit a system acceptance plan for Redwood City's project sign-off. <br /> • Redwood City will test Redwood City's system for acceptance <br /> • Lucent Technologies' On-Site Operation and Acceptance Process <br /> • Lucent Technologies' Acceptance Test Plan <br /> Project meeting - "Sign-off' <br /> • Lucent Technologies and Redwood City's Project Team mutually confirm deliverables <br /> • Lucent Technologies to provide Project Sign-off detail and documentation <br /> System Warranty and Maintenance <br /> Lucent Technologies' support team will provide software support as detailed in the <br /> support maintenance agreement to provide"First Response Support" w/Hot Line. <br /> • 1-800-225-4672 support line <br /> • CAD, Map and Mobile support is 7 X 24 <br /> • RMS support is 8 X 5 <br /> Lucent Technologies Page 16. � <br /> Design and engineering information contained in this offenng is considered proprietary and may not be shared with any person or Redwood City not directly associated with the addrcssee <br /> withou[the expras written consmt of Luernt Technologies or itc duignea. <br /> ... .._... __...... ..___. . ._... <br /> . ...._._.._..._. ... . . <br />