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City of Redwood City Statement of Work , TRAINING A UDIENCE Administrator Training: The administrative training core of the system is designed to educate your Redwood City's administrative personnel in the processes necessary to identify, input and maintain the data needed to use your applications to the fullest. Administrative trauung can be attended by the supervisor/s responsible for the system and the personnel using the product/s. In addition, attendance is recommended by the following personnel: individual/s responsible for your on-site system administration, your project manager,the individuaUs responsible for system set-up, actual data entry, system and application maintenance, and the dedicated shift supervisors for system day to day users. Training for up to 10 at a session, maximum of 2 per station is recommended. Because this category of training is geared to system-level decision- makers and data managers,your day-to-day users are not recommended to attend the Administrative Training sessions. User Training: The user training core of the system is designed to educate your Redwood City's personnel in the hands-on operation and use of the applic•ation system. User Training is recommended to be attended by the supervisar responsible for. persotlnel using the product,the individual responsible for your on-site system administration, immediate shift supervisor/s and all personnel that will be dedicated to the use of the product applications in the performance of their job. "Train the trainer" training can be provided at the sessions so the trainees can train other personnel for simple data entry tasks, inquiries and reporting capabilities. Training can be provided for up to 10 at a session, maximum of 2 per station. For both Administrative and User training classes can be scheduled based on personnel availability, daily routine and shifts. TRAINING IMPLEMENTATION: Training is conducted in two phases: The first phase consists of the administrative utilization of the Training Preparation Package. This tool will provide all the necessary information and data needed to conduct the training sessions. The administration is then trained on the actual set-ups for the prepared databases and ta.bles using actual Redwood City codes,text, and terminology. The administration will then develop the database necessary to operate the system. A periodical communication with your personnel will be provided to assure accuracy and consistency. The data will then be reviewed by management and the Lucent instructor/s. , Lucent Technologies Page 21. - Duign and engineering informauon contained in this ofiering is considercd proprietary and may not be shued with any person or Redwood City not directly atsociamd with the eddressa without the ezpras written consent of Luant Technologies or iu daignees. .. . . .... ... .... _ .... . .. .. . .. . . .._... ._._.. .. . ._.. . ..__._ ..._.._. .. ....