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Contract #: BSA -EU -14546-15060771 DESCRIPTION OF SERVICES The types of services outlined below are included in one or more of the project areas covered in this services proposal, and are encompassed in Hyland's standard engagement methodology. Please refer to the specific project described in the Project Areas section of this document to determine which of these services are in scope for a particular project. 1. Implementation a. Solution Design: Hyland designs the solution based on its standard practices and the information gathered as part of discovery; b. Solution Implementation: Hyland configures the software in accordance with the solution design; c. Solution Unit Testing: Hyland will test software functionality as it pertains to the configured solution. Upon completion of unit testing and incorporation of any changes to the solution, Hyland will inform the Customer unit testing is complete; d. Training: The Hyland team trains the Customer's designated system administrators, testers, and trainers responsible for educating their user -community as described in each project area description above. This training is oriented towards the Customer's specific solution, and therefore, foundational Software training is expected to have been completed by the Customer's resources prior to receiving this solution -specific training and knowledge -transfer, e. Customer Testing Support: Hyland will support the Customer's testing of the configured solution as described in each project area description above. Customer - created business test cases are used by Customer's resources to test the Solution. Customer should prepare for these activities by defining test plans and scripts early in the project process. f Solution Migration: Hyland will migrate the Solution from the environment used for testing to the production environment; and g. Go Live Support: Hyland will provide support to the Customer during initial production usage of the Solution to address issues and answer questions from the Customer as described in each Project Area description above. 2. Project Management Project Management services cover the overall management and coordination of Hyland team resources, project plan, scope, issues and general coordination of solution delivery. The Hyland Project Manager will: a. Create and maintain project documentation, including a detailed project plan that defines the overall work effort, objectives and timelines, project issue list, and change requests; b. Coordinate and facilitate project meetings including scheduled status meetings; c. Produce a status report which outlines the current project progress, open issues and owners; d. Coordinate activities with Customer's designated project manager to facilitate successful management of the project within the defined scope; and e. Provide supporting activities as appropriate/requested. REV: 01-09-1815 Page 41 of 51 ATTY/AGR.2018.001 /Hyland Onbase ACMS