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Contract #: BSA -EU -14546-15060771 CUSTOMER RESPONSIBILITIES/OBLIGATIONS To facilitate Hyland's performance of the above services, Customer agrees to the following: 1. Project Management Customer will provide a single point of contact whose responsibilities include but are not limited to: a. Collaboration with Hyland resources on the project schedule; b. Coordination of key departmental decision maker(s), subject matter expert(s), end- user representative(s), third party software application resources, project team representative(s) related to the project area, steering committee, project sponsorship; c. Facilitate timely decision making and resolution of issues; d. Coordination of Customer resources for the testing and regression testing cycles of the configured Software solution; e. Tracking and reporting test results; and f. Arrange for physical workspace and tools (desks, meeting rooms, training rooms, conference phones, etc.) for duration of the project to accommodate scheduled onsite activities. 2. Implementation a. Properly setup environment in accordance with Hyland's prerequisites. Setup will consist of the installation, configuration, and administration of, but not limited to, all hardware and operating systems, database instance(s), networking, and required third - party software; b. Local and remote access through the use of dedicated user account(s) with appropriate privileges to the Software and relevant third party systems for the engaged Hyland project team; c. Setup, execution, and validation of the database maintenance plan for each Software instance; d. Perform routine scheduled backups and maintain disaster recovery and contingency plans; e. Packaging and deployment of the client Software. Deployment of supporting client hardware (e.g. scanner, signature device) and related third party software (e.g. drivers, licenses) for the Software solution; f. All scanning devices (MFP, MFD, high volume scanners) will be installed, configured and performing to manufacturer's specifications; g. The same scanner make/model used in production -level scanning will be available in the test environment; h. Customer will have at least one (1) non -production environment for installation and deployment; i. Customer is responsible for the installation or configuration of third party software; j. All necessary components including, but not limited to, power, lighting, network connections and environment controls deemed necessary for the proper functioning of the system; I Installation and support of all hardware and operating, database, and application software; and REV: 01-09-18 JS Page 43 of 51 ATTY/AGR.2018.001/Hyland Onbase ACMS