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EXHIBIT "A" <br />SCOPE OF SERVICES <br />Phase I: Assessment & Feedback <br />360 - Degree Feedback Assessment- LifeWork Solutions will conduct <br />confidential telephone interviews of supervisors, peers and direct reports for the <br />executive. A written summary from those interviews will be prepared and shared <br />with the executive. Since this 360 -feedback process is for development and not a <br />performance review, the feedback would only be shared with the person being <br />coached. Together the executive and feedback coach would review strengths, <br />impediments to performance, breakthroughs and recommendations for change. <br />The 360 -feedback process includes: <br />Conducting 30 -minute confidential telephone interviews of key staff. <br />Summarizing the feedback sharing exclusively and <br />confidentially with the executive <br />Conducting a feedback coaching session with executive <br />Creating a development plan for the future, setting goals and <br />actions to be taken. This plan may be shared with the <br />executive's supervisor <br />The Myers -Briggs Type Indicator (MBTI) Since the client has already taken the <br />MBTI we will review and relate the challenges the client is facing to what may be <br />occurring in their work environment. <br />The Thomas Kilman Conflict (TKI) instrument shows the 5 different ways of <br />approaching conflict. Knowing one's preferred style for handling conflict helps the <br />individual to understand how others approach conflict and how to be more <br />adaptable in dealing with conflict. <br />Self -Assessment- Completing a self-assessment allows the client to <br />confidentially share areas he/she sees as personal strengths, challenges they <br />would like to work on, success factors and career goals. <br />Phase II: Coaching <br />Whether an executive is new to an organization or been there several years, <br />there is an extraordinary opportunity to support the success of that executive. <br />There are four critical factors that will impact the likelihood of success: <br />Clarifying expectations <br />• Building key relationships <br />Establishing priorities <br />• Adapting to the culture <br />The coach will work directly with the client to create a process to address these <br />success factors. This process will include the following activities: <br />Meeting both face to face and tele -coaching with the client to <br />REV: 01-25-18 RL <br />Page 9 of 12 <br />