Agmt05 BFI Waste Systems - Laserfiche WebLink

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1 2 Contractor shall train its employees in courtesy, shall prohibit the use of loud or 3 profane language, and shall instruct Collection crews to perform the work quietly. 4 Contractor shall use its best efforts to assure that all employees present a neat 5 appearance and conduct themselves in a courteous manner. If any employee is found 6 to be discourteous or not to be performing services in the manner required by this 7 Agreement, Contractor shall take all necessary corrective measures including, but not 8 limited to, transfer, discipline or termination. If Agency has notified Contractor of a 9 Complaint related to discourteous or improper behavior, Contractor will consider 10 reassigning the employee to duties not entailing contact with the public while 11 Contractor is pursuing its investigation and corrective action process. Contractor shall 12 provide suitable operations, health and safety training for all of its employees who use 13 or operate equipment or who are otherwise directly involved in Collection or other 14 related operations. 15 16 4.14 Identification Required. Contractor shall provide its employees and 17 subcontractors with identification for all individuals who may make personal contact 18 with residents or businesses in the Agency. Agency may require Contractor to notify 19 service recipients yearly of the form of said identification. Contractor shall provide a 20 list of current employees, and subcontractors to Agency upon request. 21 22 4.15 Fees and Gratuities. Contractor shall not, nor shall it permit any agent, 23 employee, or subcontractors employed by it, to request, solicit, demand, or accept, 24 either directly or indirectly, any compensation or gratuity for services or the Collection, 25 transportation, Recycling, processing, and Disposal of Solid Waste, Recyclable 26 Materials, Commercial ()rganic Materials and Plant Material, otherwise required under 27 this Agreement. 28 29 4.16 Non-Discrimination. Contractor shall not discriminate in the provision of 30 service or the employment of Persons engaged in performance of this Agreement on 31 account of race, color, religion, sex, age, sexual orientation, physical handicap or 32 medical condition in violation of any applicable federal or state law. 33 34 4.17 Change in Collection Schedule. Contractor shall notify Agency thirty 35 (30) days prior to, and residential service recipients not later than fourteen (14) days 36 prior to, any change in residential Collection operations which results in a change in the 37 day on which Solid Waste, Recyclable Materials, and Plant Materials Collection occurs. 38 Contractor will not permit any service recipient to go more than seven (7) days without 39 service in connection with a Collection schedule change. 40 41 4.18 Report of Accumulation of Solid Waste; Unauthorized Dumping. 42 Contractor shall direct its drivers to note (1) the addresses of any service recipients at 43 which they observe that Solid Waste is accumulating and is not being delivered for 44 Collection; and (2) the address, or other location description, at which Solid Waste has Atty j Agrj2005.022 060205 -25-