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I.I <br /> ~, "Poirlts of Light" <br /> <br /> The premier management tool, the "POINTS OF LIGHT", is a consolidated monthly <br /> management report that identifies trends as well as individual occurrences in an examiner's <br /> work, focusing attention on the examiner's excellence and identifying difficulties before they <br /> become problems. <br /> <br /> This unique report measures twenty indicators of claims management quality, including: <br /> <br /> · Open & closed indemnity claims for the fiscal year <br /> · Monthly claimant contact rate <br /> · Monthly diary compliance <br /> · File balancing <br /> · Claims with 2 reserve changes <br /> · Contact letters mailed <br /> · Average TD per claim <br /> · Average lost days per claim <br /> · Percent of claims on modified duty <br /> · Percent of claims litigated <br /> <br /> With these and other indicators, the Unit Manager can quickly correct negative trends, <br /> compliment excellence, and initiate appropriate training. Management can then review <br /> these reports and ensure that Unit Managers are taking timely, appropriate action. <br /> <br /> CLAIMS M./tNAG~ENT, I.~C~. <br /> <br /> <br />