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� 9,8-�3 <br /> Conclusions <br /> The Redwood City Redevelopment Agency did not provide fair and equitable treatrnent <br /> to the property owners who were evicted by the Retail/Cinema Complex development <br /> project. The RDA forced properly owners to settle at the lowest possible price by <br /> employing delaying tactics and verUal coercion. The Grand Jury is of the opinion that in <br /> using these techniques, the Redwood City RDA imposed an emotional and financial <br /> hardship on the affected property owners. <br /> Because the City Council of Redwood City serves also as the RDA Board of Directors, <br /> there is no independent body to which a properiy owner can file grievances about actions <br /> of the RDA in offering fair market value for property. This dual role of the City Council <br /> as the RDA Board projects an apparent conflict of interest. <br /> Recommendations <br /> The Redwood City Council should: <br /> 1. Direct the Redevelopment Agency to develop written guidelines for its staff on proper <br /> treatment of citizens, and conduct training sessions to acquaint the staff with the <br /> contents of these guidelines (staff should be made aware of California Government <br /> Code Section 7260.5(b) concerning treatment of the public). <br /> 2. Set up a mechanism for dealing with citizen complaints concerning the <br /> Redevelopment Agency, such as: ' <br /> a) Appoint a RDA Ombudsman familiar with the statutory duties and rights of the <br /> property owners who will actively seek out persons affected by RDA actions to <br /> insure that they are being fairly treated. The RDA Ombudsman would report <br /> periodically to the City Council; or alternatively, <br /> b) Designate a member of the City Council as the point person for complaints <br /> concerning the RDA. This member, familiar with the statutory duties and rights <br /> of the property owners, would seek appropriate remedies and report back to the <br /> City Council concerning required actions. <br /> 5 <br /> _ __ <br />