Agmt18 Brainfuse, Inc. - Laserfiche WebLink

Browse Search

The Library shall cooperate in good faith with Brainfuse's efforts to encourage participation in the Brainfuse Program. The Library understands that HelpNow is designed as a student -initiated homework assistance service and may not be used as part of school or class -wide mandated assignments. Brainfuse shall maintain the service with a maximum of 5% down time for the duration of the Agreement. Failure to maintain this standard will result in a prorated refund to the Library for the excessive down time. Brainfuse shall not otherwise be responsible or liable for any disruption, pause or cessation of the Brainfuse Program caused by actions or events beyond Brainfuse's immediate control, including, but not limited to, Internet disruptions, the Library's computers, hardware malfunctions, firewall restrictions, browser incompatibilities, other systems problems, or the failure of patrons to attend sessions. This paragraph shall not limit Brainfuse's obligations elsewhere in this Agreement. Brainfuse shall ensure that the following requirements are met for the duration of the Agreement: 1. SYSTEM REQUIREMENTS • Hosted, web based solution allowing users access to and full use of the service using a variety of web browsers and versions. System is compatible with various Windows, Macintosh, Android and iOS environments, as well as providing a mobile application. • Interface shall be ADA accessible and compatible with screen reader software • Brainfuse Program will be able to distinguish and support both in -library and remote access. • Brainfuse Program shall operate at a high level of security using appropriate encryptions, data integrity checks and strong authentication to protect student transcripts, names, etc. • Brainfuse Program shall allow for "branding" such that various web pages can display the City's look and feel including City's logo, solution name, colors, etc. • Brainfuse Program shall email transcripts of sessions to students in a timely fashion. 2. SERVICE SPECIFICATIONS • Brainfuse Program shall offer live homework help in various subjects and grade levels (K-12) that supports the education standards and California school curriculum and also offers live help that supports college -level and adult learning. • Brainfuse Program shall be available in both English and Spanish from 1:00pm to 10:00 pm daily. • Students shall be able to access Brainfuse Program tutors with an average wait time under one minute. REV: 01-10-18 JS Page 16 of 18 ATTY/AGR.2018.007/Brainfuse 2018