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© 2004-2016 DKF Solutions Group, LLC. All rights reserved. OERP Page 21 For reporting purposes, if one SSO event of any category results in multiple appearance points in a sewer system, a single SSO report is required in CIWQS that includes the GPS coordinates for the location of the SSO appearance point closest to the failure point, blockage or location of the flow condition that cause the SSO, and descriptions of the locations of all other discharge points associated with the single SSO event. 11.2 Complaint Records The City maintains records of all complaints received whether or not they result in sanitary sewer overflows. The information collected includes: • Date, time, and method of notification • Date and time the complainant or informant first noticed the SSO or occurrence related to the call • Narrative description describing the complaint • A statement from the complainant or informant, if they know, of whether or not the potential SSO may have reached waters of the state • Name, address, and contact telephone number of the complainant or informant reporting the potential SSO (if not reported anonymously) • Follow-up return contact information for each complaint received (if not reported anonymously) • Final resolution of the complaint with the original complainant • Work service request information used to document all feasible and remedial actions taken The procedure is as follows: 1. Public Works Administration receives the call, enters the information into the PublicStuff program, and dispatches via pager to the Sewer Call Truck. Alternatively, the public can report an SSO/Backup online through PublicStuff on the City’s web site or through the PublicStuff mobile app. 2. The Maintenance Crew will respond to service request and complete the Sanitary Sewer Overflow Report. 3. The Maintenance Crew will forward the SSO Report to the Public Works Supervisor. S/he will review, add/complete any missing info and initiate an SSO file. Once any regulatory reporting required is completed, s/he will close and archive the file in hardcopy and electronic format. 4. Public Works Supervisor will archive the service call request (work order/SSO Report/Other) in hardcopy and electronically. All records will be maintained for a minimum of five years whether or not they result in an SSO. 12. Post SSO Event Debriefing ref. SWRCB Order No. 2006-0003-DWQ Element 6(d) Every SSO event is an opportunity to evaluate the City response and reporting procedures. Each overflow event is unique, with its own elements and challenges including volume, cause, location, terrain, climate, and other parameters. 6.2.A. - Page 115