AgdaPkt 2018-03-26 Joint SA PFA - Laserfiche WebLink

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REV: 03-16-18 MI ATTY/AGR/2018.054/RECOLOGY OF SAN MATEO Page 58 of 119 Contractor shall bill the Customer for Collection of the excessive Contamination at 2337 Agency-approved Charges specified in Attachment Q. The Agency-approved 2338 Charges includes: (i) a return trip Charge, and, (ii) an extra Solid Waste Collection 2339 Charge. 2340 Contractor shall report monthly to Agency any non-Collection notices issued. 2341 Contractor shall take direction from the Agency with regard to termination or 2342 reinstatement of service to a service recipient due to numerous non-Collection notices 2343 issued to the same Customer. 2344 G. Collection of Excess Materials (Overages). Contractor shall direct its employees 2345 to Collect an Overage on two (2) occasions each Rate Year at no additional cost to 2346 Customer. Contractor must provide a notice to Customer documenting the Overage 2347 in order to count the Overage Collection towards the allocated two (2) per Rate Year 2348 for each Customer. Customers that place an Overage for Collection for a third and 2349 subsequent events, may be assessed an Overage fee by Contractor if Contractor has 2350 directly contacted the Customer via a phone call or voice message notifying them of 2351 the Overage Collected. Contractor shall bill Customer for a third and subsequent 2352 Overage events at Agency-approved Charges specified in Attachment Q. Contractor 2353 shall provide Customers the opportunity to request an Overage Collection service in 2354 advance. In such case, Contractor shall bill the Customer at the Agency-approved 2355 Charge specified in Attachment Q. 2356 Contractor shall provide Customers the opportunity to subscribe to Overage 2357 Collection service, in advance, or purchase Overage tag(s) from the Contractor. 2358 Contractor shall provide Customers the opportunity to purchase Overage tags 2359 through its Customer service department or electronically via Contractor’s website. 2360 The Overage tag(s) shall have markings identifying it as the Contractor’s Overage 2361 tag. Contractor shall mail or deliver Overage tags to Customers within three (3) 2362 Business days of Customer’s request. The Charge for Overage bags is specified in 2363 Attachment Q and includes all aspects of purchasing the tags, printing, and 2364 distribution (i.e., mailing or direct delivery by Contractor). Customers shall also be 2365 provided the opportunity to purchase Overage tags at Contractor’s local office. The 2366 quantity of Overage tags per request from Customer shall be limited to five (5) per 2367 request. 2368 If the Agency and/or Contractor receive numerous Complaints (as determined by the 2369 Agency) from Customers regarding Customer dissatisfaction with the requirement to 2370 purchase Overage tags, the Agency reserves the right to require the Contractor to 2371 modify its Overage program to better serve its Customers and/or require the 2372 Customer to subscribe to additional Collection service. 2373 H. Care of Private Property. Contractor shall not damage private property. Contractor 2374 shall ensure that its employees: (i) close all gates opened in making Collections, 2375 unless otherwise directed by the Customer, (ii) do not cross landscaped areas, and 2376 (iii) do not climb or jump over hedges and fences. 2377 Agency shall refer Complaints about damage to private property to Contractor. 2378 Contractor shall repair, to its previous condition, all damage to private or public 2379 property caused by its employees. 2380 Contractor shall endeavor to resolve all claims regarding damage to private property 2381 as soon as reasonably practicable following receipt thereof, made by Owners or 2382 6.2.B. - Page 71