AgdaPkt 2018-03-26 Joint SA PFA - Laserfiche WebLink

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REV: 03-16-18 MI ATTY/AGR/2018.054/RECOLOGY OF SAN MATEO Page 57 of 119 C. New Customers and Change in Service Levels. Contractor shall deliver Containers 2289 and initiate Collection services for a new Customer within five (5) Business Days of 2290 the Customer’s request for service. If an existing Customer requests a change in the 2291 number or size of their Solid Waste, Recyclable Materials, or Organic Materials 2292 Containers and/or frequency of Collection, the Contractor shall deliver additional 2293 Containers and/or remove Containers and shall initiate changes in the Collection 2294 services within five (5) Business Days of the Customer’s request for a change in 2295 service. 2296 D. Separate Collection of Materials and Allocation of Agency Materials. Contractor 2297 shall separately Collect and segregate Solid Waste, Targeted Recyclable Materials, 2298 and Organic Materials from each other and shall not Commingle these materials at 2299 any time during the transportation or delivery of those materials to the Designated 2300 Transfer and Processing Facility. Solid Waste, Targeted Recyclable Materials, and 2301 Organic Materials Collected in the Agency, which are combined with materials 2302 Collected from other SBWMA Member Agencies, shall be allocated by Contractor to 2303 the Agency’s Collection program based on volume or Tonnage using a method 2304 approved by the Agency and SBWMA. Contractor shall not Collect materials from 2305 within Agency in the same Collection vehicles used to provide Collection service to 2306 non-SBWMA Member Agencies, unless provided written approval by Agency. 2307 E. Setout Instructions to Customer. Contractor shall instruct Customers as to any 2308 preparation of Solid Waste, Targeted Recyclable Materials, or Organic Materials and 2309 the proper placement of Containers. If Customers are not adhering to Contractor’s 2310 instructions, Contractor shall notify such Customers in writing. In cases of extreme 2311 or repeated failure to comply with the instructions, Contractor may decline to pick-up 2312 the Targeted Recyclable Materials or Organic Materials provided that Contractor 2313 leaves an adequate number of non-Collection notices on the Container, as 2314 determined by the Agency, indicating the reason for refusing to Collect the material. 2315 Such notices shall also identify the steps Generator must take to recommence 2316 Collection service. 2317 F. Non-Collection Notices. Contractor may choose not to Collect materials for the 2318 following reasons: (i) Source Separated or Targeted Recyclable Materials or Organic 2319 Materials do not comply with the allowable Contamination thresholds; (ii) materials 2320 contain Hazardous Waste; or (iii) the loaded weight of a Container exceeds the 2321 maximum load limit specified by the Cart manufacturer and specified in Attachment 2322 D. In such case, Contractor shall issue non-Collection notices stating the reason(s) 2323 the materials were not Collected. The non-Collection notice shall be affixed 2324 prominently onto the Cart to ensure that it is not inadvertently removed from Cart due 2325 to weather conditions. The non-Collection notices must be protected from rain, if 2326 precipitation is present or forecasted, by placing the notice in a clear plastic bag prior 2327 to affixing to Cart. 2328 Contractor shall document the use of non-Collection notices by recording the date 2329 and time of issuance, address of service recipient, reason(s) for issuance, name of 2330 employee who issued the notice, and truck and route numbers. The notice shall 2331 conform to the requirements specified in Section 6.03.A, be at least two inches by six 2332 inches (2" x 6") in size and shall be approved by the SBWMA. The non-Collection 2333 notices must identify the steps the Generator must take to recommence Collection 2334 service. In the event a Container is not Collected due to excessive Contamination and 2335 Customer does not take the necessary steps to recommence Collection service, 2336 6.2.B. - Page 70