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At tachment J <br />Liquidated Damages <br />REV: 03-16-18 MI <br />ATTY/AGR/2018.054/RECOLOGY OF SAN MATEO ATTACHMENT J <br />Page 1 of 13 <br /> <br /> <br />The following table lists the events that constitute breaches of the Agreement's standard <br />of performance warranting the imposition of Liquidated Damages; the acceptable <br />performance level; the definition of the Complaint, incident, or event; the method by which <br />occurrences will principally be tracked (by Contractor or Agency), and the amount of <br />Liquidated Damages for failure to meet the contractually-required standard of <br />performance. <br />Contractor is required to maintain records of Customer Complaints which show for each <br />Complaint: date and time received; name, address and telephone number of caller; nature <br />of Complaint (e.g., missed pick-up, excessive noise, property damage, etc.); name of <br />employee receiving Complaint; action taken by Contractor to respond to Complaint; and <br />date Complaint was resolved. <br />Contractor shall submit to Agency with its quarterly report a Liquidated Damages report <br />which summarizes the number of Complaints in each category and computes the amount <br />(if any) of Liquidated Damages accrued by month during the preceding quarter. If Agency <br />requests, Contractor shall also provide a printout of the full records for the quarter. <br />The Liquidated Damage amounts specified in this Attachment are effective for Rate Year <br />Eleven (2021). In subsequent Rate Years, the Liquidated Damage amounts shall be <br />adjusted by the Annual Index Change in the CPI-U, which is described in Attachment K. <br /> <br /> <br /> <br />{Remainder of page intentionally blank} <br /> <br /> <br /> <br />6.2.B. - Page 192