AgdaPkt 2018-03-26 Joint SA PFA - Laserfiche WebLink

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At tachment J Liquidated Damages REV: 03-16-18 MI ATTY/AGR/2018.054/RECOLOGY OF SAN MATEO ATTACHMENT J Page 2 of 13 TABLE 1 Event of Non- Performance Acceptable Performance Level Definition of Complaint, Incident, or Event Tracking Method Liquidated Damage Amount COLLECTION QUALITY 1. Collection Quality Complaint (includes Solid Waste, Recyclable Materials and Organic Materials Collection service) Number of “Collection quality Complaints” is less than or equal to thirty (30) per month for each of the following three categories (i.e., A, B and C) for the SBWMA Service Area. Table 2 provides the proportional distribution of the total monthly allowance to all Member Agencies. “Collection quality Complaints” shall include all Complaints received regarding events described under Items 1A through 1C herein. Contractor shall print a report on a monthly basis from its Customer service system listing the total number of Complaints coded for each category (Items 1A through 1C) for the Agency $150 per Complaint received above the acceptable performance level A. Unauthorized Collection Hours (includes: Solid Waste, Recyclable Materials and Organic Materials Collection service) See above Each Complaint that Contractor has performed Collection services outside of hours authorized in Section 8.01.A. See above See above B. Inadequate Care of or Damage to Private Property See above Each Complaint that Contractor has not closed a Customer’s gate, has crossed planted areas, or has damaged private property (including damage of private vehicles) pursuant to Section 8.02.H. See above See above 6.2.B. - Page 193