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At tachment J <br />Liquidated Damages <br />REV: 03-16-18 MI <br />ATTY/AGR/2018.054/RECOLOGY OF SAN MATEO ATTACHMENT J <br />Page 4 of 13 <br />TABLE 1 <br /> Event of Non- <br />Performance <br />Acceptable Performance Level Definition of Complaint, Incident, or <br />Event <br />Tracking Method Liquidated <br />Damage <br />Amount <br /> <br />2. Failure to Provide <br />New Service or <br />Initiate Change in <br />Service <br /> <br /> <br /> <br /> <br /> <br /> <br /> <br /> <br /> <br /> <br /> <br /> <br /> <br /> <br /> <br /> <br /> <br /> <br /> <br /> <br /> <br /> <br /> <br /> <br /> <br /> <br /> <br /> <br />Number of “Failures to Provide New <br />Service or Initiate Change in Service” is <br />less than or equal to sixty (60) each <br />month for the SBWMA Service Area. <br />Table 2 provides the proportional <br />distribution of the total monthly allowance <br />to all Member Agencies. <br /> <br /> <br /> <br />Each Complaint of Contractor’s failure to <br />provide new service or change an existing <br />service level within five (5) Business Days <br />of receiving the request pursuant to <br />Section 8.02.C. <br />Contractor shall <br />print a report on a <br />monthly basis <br />from its Customer <br />service system <br />listing the total <br />number of <br />Complaints coded <br />to this category <br />for the Agency. <br /> <br />$100 per <br />Complaint <br />received above <br />the acceptable <br />performance <br />level 6.2.B. - Page 195