AgdaPkt 2018-03-26 Joint SA PFA - Laserfiche WebLink

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At tachment J Liquidated Damages REV: 03-16-18 MI ATTY/AGR/2018.054/RECOLOGY OF SAN MATEO ATTACHMENT J Page 5 of 13 TABLE 1 Event of Non- Performance Acceptable Performance Level Definition of Complaint, Incident, or Event Tracking Method Liquidated Damage Amount 3. Improper Container Placement Complaints The number of “Improper Container Placement Complaints” shall be less than or equal to 500 per month for the SBWMA Service Area. Table 2 provides the proportional distribution of the total monthly allowance to all Member Agencies. Each Complaint of Contractor’s failure to return empty Containers to original location (or alternate location if original location was not safe with regard to pedestrian and vehicular traffic), and each Complaint of failure to place Containers in an upright position with lids closed pursuant to Section 8.02.B.1, provided that Contractor shall not be responsible for placement of Containers that are moved due to wind, rain or other inclement weather conditions, third parties or other factors outside Contractor’s reasonable control. Contractor shall print a report on a monthly basis from its Customer service system listing the total number of Complaints coded to this category for the Agency. $50 per Complaint above the acceptable performance level 4. Failure to Effectively Distribute Non- Collection Notices The number of non-collection notices that Contractor distributes is at least 50% of all Container set-outs that require a non- collection notice based on the presence of contamination. An event is a Container set-out that contains contamination but was not provided a non-collection notice. Contractor shall provide a report on a monthly basis that contains information on Contactor’s use of non-collection notices. $25 per event 6.2.B. - Page 196