Agmt05 San Mateo, County of - H - Laserfiche WebLink

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7. Workinq Relationship: Contractor will participate in decision-making on issues that impact Contractor's obligations under this Agreement. Contractor has final say on Contractor issues not related to state regulations. Human Services Agency (HSA) encourages communication between HSA and Contractor staff. Contractor will meet Quarterly with the HSA Regional Program Manager to coordinate programs and to develop and monitor Contractor's progress. 8. Conflict Resolution: Contractor and the Human Services Agency will meet on a regular basis to identify areas of potential disagreement and develop ways to address the issues. A. Intake Contractor shall use a standard form for intake. After addressing any emergency needs, if Contractor identifies a client as being eligible for TANF or other HSA services, that client will be referred to HSA staff for further assistance. If further Core services are needed, HSA staff will refer the client back to Contractor. If the client is not eligible for HSA services, then the client remains with Contractor for services. B. Education and Traininq Contractor's staff will participate in training provided by HSA as necessary to improve coordination and delivery of services C. Family Self-Sufficiency Teams (FSST) Contractor will continue to participate in the FSST. Contractor's staff may be primary case managers for FSST cases, when they have the requisite training and experience. D. Entry of Client Data Contractor's clients will have their data entered into the Service Management Resource Tracking (SMART) database based on the following criteria: 1) Mutual clients (HSA and Contractor's) and those who consent will have basic intake data entered into SMART. Contractor will enter data identifying contractor as a current service provider for the client. 2) All other clients will have the required SMART entries entered into SMART (name, date of birth and sex). 3) Exceptions are undocumented clients unknown to HSA and those persons who do not consent to have their data entered into SMART. 4) The Contractor agency has SMART functionality in the most current version. Contractor will explain to clients the benefits of having their demographic information entered into SMART and shared with HSA, and will encourage all clients to consent to have the information shared with HSA. E. Technoloqy Contractor will work with HSA on an ongoing basis regarding SMART and other systems and technology issues. HSA will supply SMART connectivity to Contractor, and pay all monthly and annual on-line charges and Contractor shall maintain sufficient hardware capable of running SMART during the term of this Agreement. F. Release of information A signed client consent to services and release of information between the Contractor and the Human Services Agency will be obtained. Feedback on referrals will be timely. G. Evaluation HSA and Contractor, with the assistance of an HSA Planning and Evaluation Specialist, will develop appropriate measures to assess the outcome of services. 3