Agmt05 San Mateo, County of - H - Laserfiche WebLink

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4. OUTCOMES: On a quarterly basis Contractor will collect and report data to County outcomes of various program activities, and will continue to work with the OBM staff to refine outcome measures. A. Emergency Services For Emergency Assistance including: clothing, food, shelter vouchers and transportation, delivery of the service itself will be the outcome. The estimated outcome for the FY 2005-06 will be 1600 emergency services delivered per year. B. Homelessness Prevention All Rental Assistance and move-in costs paid will be tracked. A follow-up six months after assistance ends, will be completed to determine housing status. Client should be informed of the follow-up at the time of assistance and will provide three stable contact phone numbers of those likely to know client's whereabouts. The estimated outcome of the number of eligible households provided rental assistance will be 80 per year and the percentage of known clients still housed after six months will be 90%. 5. OTHER CONTRACTOR RESPONSIBILITIES A. The Contractor will provide a written policy to the Human Services Agency for review, pursuant to which recipients of service shall have the opportunity to express and have considered their views, grievances, and complaints regarding the delivery of services. B. The Contractor agrees to report to the Human Services Agency on a quarterly basis its services and activities under this contract, and to accept appropriately referred clients from the County for its contract services as part of their client base. C. The Contractor will establish written procedures and provide them to the Human Services Agency for review to ensure that all Contractor employees, volunteers, consultants, subcontractors, or agents performing services under this Agreement report child abuse or neglect to a child protective agency defined in Penal Code Section 11165(k). D. The Contractor will provide the Human Services Agency with a current budget which clearly states the total agency budget. In addition, the Contractor will maintain all pertinent records and data collection forms that reflect activities listed in this contract for a period of three (3) years. The Contractor will notify the Human Services Agency within 30 working days of any changes to the agency budget and financial statements (Non profit Contractors will include any changes in board composition or board meeting schedules). E. Contractor will participate in planning and utilization of the Homeless Management Information System (HMIS). F. Contractor will develop and maintain an agency written policy on confidentiality and will assure that the staff is trained and follows the policy. 6. SERVICE INTEGRATION: Contractor and a designated Human Services Agency representative will coordinate service delivery so that clients receive timely and accurate services. Contractor will coordinate training to insure that its staff is knowledgeable and up to date on the services provided by Human Services Agency, other community agencies and the current needs experienced in the community. 2