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38 Applicable Law 39 "Applicable Law" means all federal, State, and local laws, regulations, ordinances, rules, orders, 40 judgments, decrees, permits, approvals, or other requirements of any governmental agency 41 having jurisdiction over the Collection, transportation, Processing, and Disposal of Solid Waste, 42 Targeted Recyclable Materials, Organic Materials and other materials Collected pursuant to this 43 Agreement that are in force on January 1, 2011 and as they may be enacted, issued, or 44 amended during the Term. 45 Application 46 "Application" means the application prepared and submitted by Contractor for determination of 47 Contractor's Compensation for the following Rate Year. 48 Authority 49 "Authority" means the South Bayside Waste Management Authority or "SBW MA." 50 Average Hold Time 51 "Average Hold Time" means the sum of all call Hold Times divided by the number of calls 52 answered by the agent or queue of agents over the same time interval. 53 Average Speed of Answer 54 "Average Speed of Answer" means the sum of time Customers wait for their calls to be 55 answered after the call is queued (upon completion of the introductory voicemail message(s) or 56 Customer bypassing the message(s)) divided by the total number of calls received over the 57 same time interval. 58 Backyard Collection Service 59 "Backyard Collection Service" means the provision of Collection Service to a SFD in the rear or 60 side Premises. 61 Billings 62 "Billings" or "Bills" means statements of charges for services rendered by Contractor, to Owners 63 or Occupants of property, including Residential and Commercial Premises, for the Collection of 64 Solid Waste, Targeted Recyclable Materials, Organic Materials, and other materials Collected 65 pursuant to this Agreement. 66 Bin 67 "Bin" means a metal Container with capacity of approximately one (1) to eight (8) cubic yards, 68 with a hinged lid, with or without wheels, typically serviced by a front -loading Collection vehicle. 69 Bulky Items 70 "Bulky Items" means large items including, but not limited to, Major Appliances, furniture, tires 71 (with rims removed), carpets, mattresses, and other oversize materials whose large size 72 precludes or complicates their handling by normal Collection. Bulky Items do not include 73 abandoned automobiles, large auto parts, or trees. 74 Bulky Item Collection 75 "Bulky Item Collection" means the Collection of Bulky Items pursuant to the requirements of this 76 Agreement. Franchise Agreement for Collection Services with Recology San Mateo County Attachment A City of Redwood City Definitions REV: 03-16-18 MI Page 2 of 18 ATTY/AGR.2018.054/Recology of San Mateo